Systems Specialist / MSP Support Technician II TEMP to PERM

Search Services

Houston, TX
30+ days ago

Highlights

Our Client is seeking an experienced Systems Specialist to provide hands-on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. Administer and support Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, and permissions.

Numbers & Facts

Location	Houston, TX
Industry	Staffing/Employment Agencies
Company Size	50 to 99 employees
Year Founded	2000
Website	http://www.searchsvc.com/

Description

Our Client is seeking an experienced Systems Specialist to provide hands-on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience, thrive in an MSP environment, and enjoy solving technical challenges while delivering exceptional client service, wed like to hear from you.

ABOUT THE ROLE

Provide professional remote and onsite IT support for managed services clients
Troubleshoot Windows desktops and laptops, printers, peripherals, applications, and user-access issues
Administer and support Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, and permissions
Support Windows Server environments, Active Directory, file servers, Remote Desktop Services, and Group Policy
Troubleshoot TCP/IP, DNS, DHCP, firewalls, Wi-Fi, VPNs, internet connectivity, and other SMB network infrastructure
Support virtualization, backup, storage, endpoint security, and remote-access environments
Coordinate with vendors, ISPs, and internal technical resources to resolve client issues
Maintain accurate tickets, documentation, time entries, and client communications
Manage assigned work efficiently and escalate issues when additional technical review or approval is required

REQUIRED QUALIFICATIONS

5+ years of hands-on business IT support experience
Experience working in an MSP, MSSP, managed services, or multi-client support environment
Strong Microsoft 365 administration and troubleshooting experience
Strong Windows endpoint, networking, and Windows Server knowledge
Experience with backups, security tools, PSA/RMM platforms, and remote-support tools
Current relevant IT certifications such as CompTIA A+, Network+, Security+, Server+, Microsoft 365, Azure, or equivalent
High school diploma or equivalent
Strong client-service, communication, documentation, troubleshooting, and time-management skills
Security-first mindset when handling credentials, remote access, and sensitive client information

PREFERRED QUALIFICATIONS

Associates or Bachelors degree in a related field or equivalent experience
ConnectWise Manage and ConnectWise Automate experience
Apple/Mac support experience
SentinelOne, ESET, Acronis, Backblaze, or similar platform experience
VMware or Hyper-V experience
SonicWall and Ubiquiti/UniFi experience
Synology NAS or similar storage experience

POSITION DETAILS

Full-time, temp-to-hire
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Rotating technical on-call schedule approximately every 67 weeks
Additional compensation provided for assigned on-call rotations
Remote and onsite client support required

About Company

With well over 100 combined years of recruiting experience, Search Services remains Houston's premier search firm focusing on Accounting & Finance, IT, and office administrative positions. Whether you're actively engaged in a job search or are passively looking for the next step in your career progression, let us be your eyes and ears in the Houston marketplace. Our services cost you nothing and we like to approach your job search in a consultative and highly discreet manner.