Systems Software Engineer

The Role

As part of the Core Products Business Unit (CPBU) Systems Software team, you will join a high-leverage engineering initiative dedicated to transforming upgrade workflows and lifecycle operations. Our goal is to shift hardware upgrades from manual, support-intensive workflows toward a safer, guided, automated self-service experience integrated directly into Pure1 and Skyline.

In this role as a Systems Software Engineer (MTS3), located on-site in Santa Clara, CA, you will build dedicated systems infrastructure and controller-upgrade automation for our next-generation upgrade framework. You will bridge on-array software execution with cloud-guided operations, eliminating manual choreography and runbooks while maintaining uncompromising standards for safety and availability.

What You'll Do

• Design & Build Upgrade Infrastructure: Architect, implement, and maintain high-reliability systems software components for controller-upgrade automation and the next-generation hardware upgrade framework.
• Automate Upgrade Workflows: Transition complex hardware replacement and upgrade tasks into repeatable, self-service workflows, significantly reducing support and field dependencies.
• Engineered Safety & Resilience: Build robust state machines, health checks, workflow orchestration, pre/post-upgrade validations, failure-handling mechanisms, and automated recovery paths.
• Cross-Functional Collaboration: Partner closely with internal services, Pure1/Skyline cloud teams, and the global CPBU engineering units to deliver an end-to-end guided experience.
• Testing & Pipeline Validation: Develop comprehensive test strategies, regression coverage, and CI/CD automation, such as Jenkins, across diverse hardware and software combinations.
• Observability & Telemetry: Establish actionable operational metrics for upgrade execution time, manual intervention, error modes, and telemetry.

What You Bring

• Strong hands-on development and coding skills in C++ and Python.
• Solid foundations in distributed systems, high availability (HA), storage architectures, hardware lifecycle, or embedded/platform software.
• Demonstrated experience designing state machines, workflow orchestration, health checks, error handling, and operator guidance for critical systems.
• Exceptional debugging skills across multi-layered system boundaries, spanning software, hardware, and distributed services in reliability-sensitive environments.
• Experience establishing test strategies, automated validation across hardware/software combinations, and working with CI/CD tools such as Jenkins or GitLab.
• Strong written and verbal communication skills with a proven track record of driving cross-functional alignment across technical partners.
• Willingness to work on-site in Santa Clara, CA, to engage directly with hardware, lab environments, and local team members.
• Familiarity with storage protocols and architecture (NVMe, iSCSI, PCIe, NUMA), HA failover design, array controller replacement dynamics, or server/CPU hardware architecture is a plus.

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