Systems Project Manager, Tolling & Contact Center Operations

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. The Systems Project Manager is responsible for leading IT projects specific to State tolling systems, call center systems, and related systems.

Maximus is currently hiring for a Systems Project Manager to lead our NYS Thruway team.

The Systems Project Manager is responsible for leading IT projects specific to State tolling systems, call center systems, and related systems.

This position is contingent upon award and will be supporting a program within New York State. Travel will be required to New York as needed. Relocation assistance is provided.

Essential Duties and Responsibilities:
- Plan, manage, and oversee infrastructure delivery services.
- Assist with project budget, resources, and schedule.
- Ensure deliver of project lifecycle documents, including, but are not limited to, Project Plan, Installation Plan, Standard Operating Procedures (SOPs), Systems Design Document, Configuration Management (CM) Plan, Release Management Plan, & Risk Management Plan.
- Track costs, schedule, and project performance, and take corrective actions, when necessary, to ensure that projects are within budget, on schedule, and meet quality standards & customer satisfaction.
- Utilize Project Management (PM) lifecycle and Systems Development Lifecycle (SDLC) methodologies.

- Bachelor's degree required.
- Minimum of 5 years of project management experience required.

- Minimum 5 years of IT project management experience within the tolling and call center spaces.

Preferred Skills and Qualifications

- Project Management Professional (PMP).

- Experience in a variety of project management methodologies including Agile and Waterfall.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.