Systems Manager

Systems Manager Job Description

Position Overview

• Position Title: Systems Manager

• Program: Mega 5

• Customer: Civil Rights Division, U.S. Department of Justice (DOJ)

• Location: Washington, DC (on-site support)

• Position Type: Time and Material (T&M) / Labor Hour (LH) Rate, based on a 6-month temp-to-perm conversion

Primary Responsibilities

The Systems Manager takes a proactive, leadership role in managing the technical aspects of the project, actively coordinating with a variety of Government representatives, other contractors, and project components, anticipating problems, and handling staff management. Specific duties include:

• Managing user help desk support, system and user documentation, and system and user training.

• Overseeing the development of configuration management, risk analysis, and disaster recovery solutions, particularly for web-hosted litigation data.

• Ensuring that system and data security are adequately implemented and enforced.

• Consulting with the government COR, directing and supervising staff, ensuring conformance to functional requirements, technical design, and work standards, and ensuring successful work completion, timeliness of deliverables, and quality control.

• Overseeing a team of data processors, senior systems analysts, DBAs, and other technical staff.

• Overseeing and managing all phases of Relativity One (from creating workspaces to ARM ing workspaces).

• Managing and generating complex productions (load-ready and searchable PDF / native file productions).

• Training staff on performing analytics and performing tasks.

• Providing Case Managers, attorneys, and opposing counsel with technical feedback on ESI specifications.

• Creating, troubleshooting, and repairing Review (formerly Active Learning Projects) in Relativity.

• Prioritizing tasks and resolving technical issues for data processors.

• Creating statistical reports providing information on collection, filtering, processing, review, and productions.

• Staying abreast of emerging electronic discovery litigation support technology and processes.

• Maintaining current knowledge of available software applications and areas of expertise.

• Contributing to regular briefings on new technology and process improvements regarding electronic discovery.

• Participating in legal proceedings (i.e., 26(f) conferences) and providing technical feedback.

• Managing servers and available space.

Qualifications

Basic Qualifications

• Very senior-level position requirement.

• Windows-based systems require specific hands-on experience setting up and running those systems and applications.

• Browser-based systems require extensive hands-on experience setting up and maintaining browser-based applications.

• At least 6 years of first-line management experience.

• Experience in implementing user support with HelpDesk.

• Significant experience developing and deploying new applications to an established user group.

• In-depth experience in a litigation support environment.

• Excellent oral and written communication skills.

• Strong management, systems analysis, leadership, communication skills, and attention to detail.

• Thorough knowledge of the litigation discovery process and the EDRM workflow.

• In-depth demonstrated ability to generate complex PowerShell scripts and review/correct PowerShell scripts from staff.

• Undergraduate degree required, preferably in computer science or information management/technology disciplines.

• Must be a US Citizen.

• Must be able to obtain a Public Trust.

Desired Qualifications

• Trial support experience.

• Certification in an eDiscovery program.

• In-depth hands-on experience with establishing a separate, dedicated local area network.

• In-depth hands-on experience with setting up specialized databases or customized applications for analyzing litigation case data.

• Availability to work extended hours on short notice depending on Production or Court-mandated deadlines.

• In-depth hands-on experience with Case Map, Text Map, MS Access, and Relativity aIR.

• Graduate degree in computer science or information management/technology

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan