Systems Integration Advisor (Kronos)

The ideal candidate should have strong functional expertise in /Kronos Workforce Management, production support experience, and the ability to work closely with business stakeholders to resolve issues, optimize business processes, and deliver enhancements while ensuring SLA compliance. Flexibility to support business-critical activities, including payroll processing, financial close cycles, production deployments, system upgrades, and critical production incidents outside regular business hours, as required.

Systems Integration Advisor (Kronos) - 26-02085
9+ Months Duration
100%  Remote
Temp W2 Only | No C2C

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).

Job Description:
Role Overview
We are seeking a Senior Kronos Workforce Management Functional Consultant with 8+ years of experience to support a global AMS engagement. The consultant will play a key role in transitioning the application from the incumbent support team to NTT DATA, stabilizing operations, and driving the service through steady state into continuous improvement.

The ideal candidate should have strong functional expertise in /Kronos Workforce Management, production support experience, and the ability to work closely with business stakeholders to resolve issues, optimize business processes, and deliver enhancements while ensuring SLA compliance.

Key Responsibilities

• Transition & Knowledge Transfer
• Participate in transition planning and knowledge transfer from the incumbent support provider.
• Review existing business processes, configurations, integrations, and support documentation.
• Validate Standard Operating Procedures (SOPs), Knowledge Base (KB) articles, and support runbooks.
• Identify transition risks, dependencies, and improvement opportunities.
• Support service readiness activities before steady-state operations.
• AMS Production Support
• Provide Level 2 and Level 3 functional support for Kronos/ Workforce Management.
• Troubleshoot production issues and ensure timely resolution in accordance with agreed SLAs.
• Analyze recurring incidents and perform Root Cause Analysis (RCA) with preventive action plans.
• Support payroll processing, timecard validation, scheduling issues, accruals, and workforce policy configurations.
• Coordinate with technical teams, HR, Payroll, and business users to resolve complex issues.
• Participate in incident, problem, change, and release management activities.
• Functional Expertise
• Support one or more of the following modules:
• Time & Attendance
• Advanced Scheduling
• Workforce Scheduler
• Accruals & Leave Management
• Labor Activities
• Workforce Analytics
• Attendance Policies
• Device Management
• Enhancements & Continuous Improvement
• Gather and analyze enhancement requests from business stakeholders.
• Recommend /Kronos best practices to improve workforce management processes.
• Prepare functional specifications for enhancements.
• Support testing activities including SIT, UAT, and regression testing.
• Drive automation and process optimization initiatives to improve operational efficiency.
• Identify opportunities to reduce manual effort and improve service quality.
• Governance & Service Delivery
• Participate in daily operational meetings, weekly service reviews, monthly governance meetings, and Quarterly Business Reviews (QBRs).
• Provide updates on incidents, problems, risks, enhancement requests, and service improvements.
• Ensure SLA, KPI, and customer satisfaction targets are consistently achieved.
• Maintain documentation, knowledge repositories, and support procedures.

Required Skills

• 8+ years of experience supporting /Kronos Workforce Management solutions.
• Strong expertise in Time & Attendance and Scheduling modules.
• Experience supporting payroll integrations and workforce compliance.
• Strong incident management and problem-solving skills.
• Experience in ITIL-based AMS support environments.
• Knowledge of SLA and KPI-driven service delivery.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Kronos Certification preferred.
• ITIL Foundation Certification preferred.
• Experience supporting global workforce management environments.
• Exposure to ServiceNow, Jira, Azure DevOps, or similar ticketing tools.
• Additional Requirements
• Flexibility to support business-critical activities, including payroll processing, financial close cycles, production deployments, system upgrades, and critical production incidents outside regular business hours, as required.
• Experience working in Application Management Services (AMS) engagements covering Transition, Stabilization, Steady State Operations, and Continuous Improvement.
• Strong understanding of ITIL processes, including Incident, Problem, Change, Knowledge, Service Request, and Release Management.
• Demonstrated ability to drive service improvements, operational excellence, automation initiatives, SLA compliance, and customer satisfaction in an enterprise support environment.

#LI
About NTT DATA:

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $55 to $62. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits .

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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