About This Opportunity
CTI Staffing is partnering with a leading retail organization to find a Business Systems Analyst IV for their Payments and Retail Technology team, based on a hybrid schedule near Salisbury NC, Quincy MA, Carlisle PA, Scarborough ME, or Chicago IL.
This team owns the technology behind point-of-sale and payments systems used across a large, multi-location retail operation. You'll step into a senior individual-contributor role driving solution design and delivery on complex payments platforms — partnering closely with architects, engineers, vendors, and business stakeholders to keep in-store payment systems reliable, secure, and scalable.
What You'll Do
- Own the design, configuration, integration, and implementation of POS and payments solutions across multiple platforms
- Lead end-to-end delivery of medium-to-large initiatives, from discovery through implementation and support
- Serve as a subject matter expert on payment processing flows, device interactions, and store systems
- Drive solution design decisions in collaboration with architects and engineering teams
- Partner with business stakeholders to translate requirements into technical solutions
- Lead triage and resolution of complex production issues, including incident bridge calls and root cause analysis
- Support audit and compliance activities, including access reviews and controls validation
- Mentor junior analysts and promote best practices in delivery and documentation
Requirements
What You Bring
Must-Have:
- 5+ years driving solution design, system integration, and end-to-end delivery across complex platforms
- Hands-on experience with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico)
- Experience supporting large-scale retail environments (grocery or fuel preferred)
- Strong knowledge of the credit/debit payments ecosystem, including authorization flows and settlement concepts
- Proven ability to lead complex technology delivery end-to-end
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent communication skills with the ability to influence technical and business stakeholders
- Currently authorized to work in the US on a full-time basis
Nice-to-Have:
- Experience with ACI Retail Commerce Server
- Experience with NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client)
- PIN pad configuration and estate/key management experience
- Familiarity with PCI compliance and payment security standards
- Experience in Agile or product-based delivery models
Technical Environment:
POS platforms, payment gateways and devices (Verifone, Ingenico), payment authorization and settlement systems, incident management tooling, PCI-scoped systems
What Success Looks Like:
- Ramped on the platform environment and functioning as a credible SME within 90 days
- Independently owning end-to-end delivery of at least one medium-to-large initiative
- Contributing to improved system reliability and incident response effectiveness