Systems Engineer

Northwestern Mutual

Franklin, WI
Today

$72,000–$108,000 Per Year

Highlights

You'll gain hands-on experience creating and modifying catalog items, supporting workflow automation, troubleshooting technical issues, and helping deliver solutions that improve the user experience for internal partners. Skills You Have: Automation Strategy & Implementation: Supports the development and enhancement of automated workflows and business processes that improve efficiency and user experience.

Numbers & Facts

Location	Franklin, WI
Industry	Financial Services
Salary	$72,000–$108,000 Per Year
Company Size	5,000 to 9,999 employees
Year Founded	1857
Website	https://www.northwesternmutual.com/

Description

About the Role:

Northwestern Mutual is seeking a Systems Engineer I to join our Service Catalog team within the ServiceNow platform organization. This role is an excellent opportunity for an early-career technologist looking to build a foundation in platform engineering, workflow automation, enterprise systems, and ServiceNow development.

Working alongside experienced engineers, you'll help build, enhance, and support ServiceNow Request Catalog solutions that power business processes across the organization. You'll gain hands-on experience creating and modifying catalog items, supporting workflow automation, troubleshooting technical issues, and helping deliver solutions that improve the user experience for internal partners.

This role is designed for someone who enjoys problem solving, learning new technologies, and continuously expanding their technical skill set. While prior ServiceNow experience is not required, success in the role comes from a strong technical foundation, curiosity, learning agility, and a desire to grow into increasingly complex engineering responsibilities over time.

What You Will Do:

Develop, configure, and maintain ServiceNow Request Catalog items, workflows, forms, and related automation solutions.
Support the ongoing operation of ServiceNow catalog solutions by troubleshooting issues, resolving defects, and assisting users.
Partner with engineers, analysts, and business stakeholders to gather requirements and implement ServiceNow-based solutions.
Assist with the design, testing, and deployment of catalog enhancements that improve user experience and operational efficiency.
Monitor support tickets and operational issues, investigate root causes, and contribute to timely resolution efforts.
Participate in workflow automation initiatives and help improve catalog functionality through low-code and scripted solutions.
Support integrations, APIs, and more advanced catalog functionality as skills develop.
Perform unit testing, documentation, and user acceptance testing activities.
Follow development standards, platform best practices, and change management processes.
Participate in code reviews, team meetings, and knowledge-sharing activities while continuously building technical expertise.

What You Will Bring to the Role:

Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or equivalent experience.
Foundational understanding of software development concepts and technical problem solving.
Familiarity with one or more programming or scripting languages such as JavaScript, Python, Java, C#, or similar.
Interest in workflow automation, enterprise platforms, and low-code/no-code development.
Ability to troubleshoot technical issues and investigate root causes.
Strong analytical thinking and attention to detail.
Ability to learn new technologies quickly and apply new knowledge effectively.
Strong communication skills and ability to work collaboratively with both technical and non-technical stakeholders.
Exposure to Agile development practices, cloud technologies, or enterprise applications is beneficial.

Nice to Have:

Exposure to ServiceNow.
Familiarity with IT Service Management (ITSM) or ITIL concepts.
Experience with APIs or systems integrations.
Exposure to workflow automation platforms.
Basic cloud technology knowledge.
ServiceNow Certified System Administrator (CSA) certification, completed or in progress.

Skills You Have:

Automation Strategy & Implementation: Supports the development and enhancement of automated workflows and business processes that improve efficiency and user experience.
Cloud Infrastructure: Demonstrates foundational understanding of cloud technologies and how enterprise platforms leverage cloud-based services.
Infrastructure Development: Assists with building, configuring, supporting, and maintaining platform capabilities and technical solutions.
Learning Agility & Critical Thinking: Quickly learns new technologies, evaluates information, and applies sound judgment when solving problems.
Monitor System Health: Helps identify operational issues, investigates system behavior, and contributes to platform stability and reliability.
Programming Languages: Demonstrates foundational proficiency in one or more programming or scripting languages and applies those skills to technical solutions.
Technical Problem Solving: Troubleshoots technical issues, investigates root causes, and develops practical solutions to resolve problems.

Compensation Range:

Pay Range - Start:

$65,440.00

Pay Range - End:

$98,160.00

Geographic Specific Pay Structure:

Structure 110:

$72,000.00 USD - $108,000.00 USD

Structure 115:

$75,280.00 USD - $112,920.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups

About Company

Who We Are

What we believe.

We believe relationships are built on trust. That our lives and our work matter. And that doing what’s right is good for everyone — our clients, our employees, our financial representatives and our communities.
These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.

We’re known for our financial strength.

That means we’ll be here for the millions of people who are counting on us—our clients, our employees, our financial representatives and our communities.

We care.

We make a positive difference in our communities. Nationally, thousands have benefited from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about.

Why Work Here

We’re strong and growing.

In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing. And we want you to grow with us.

We invest in our people.

We provide opportunities for employees to grow themselves, their careers, and, in turn, our business. Movement around the company is encouraged and we help our people build meaningful, long-term careers.

Be part of building our future.

We’re expanding our campus in downtown Milwaukee overlooking Lake Michigan. The Northwestern Mutual Tower and Commons will include a state-of-the-art employee Learning Institute, and will feature a natural light-filled, 21st century work environment. This signature development reinforces our commitment to job growth, attracting top talent and drawing new business to Milwaukee.

Enjoy Milwaukee.

Located on beautiful Lake Michigan, Milwaukee offers a perfect balance of big city and small town living. Home to Summerfest, the world’s largest music festival, Milwaukee has a thriving music scene, a celebrated annual film festival and vibrant performing arts community. Professional sports teams include the Milwaukee Brewers, Milwaukee Bucks and other major teams. And outdoor family fun is easy here. An extensive urban bike path network links our lakefront parks, beaches and other recreational hotspots.

Our Culture

We are always evolving.

At Northwestern Mutual, our employees, and our business, are always evolving. We are agile and continuously learning and improving. We have a work environment that empowers problem solving and encourages innovation—you will make an impact here.

We do what’s right.

Our “do-what’s-right” value is pervasive. We ask ourselves: “Is this in the best interest of our clients? Our employees? Our financial representatives?” Acting on this value improves our clients’ experience, and makes Northwestern Mutual a better place to work.

We recognize and develop possibilities in our people.

Onsite training and leadership development programs help employees succeed and grow. We also sponsor learning opportunities outside the company to help employees stay current in their fields, network with peers and gain external perspective.

Diversity makes us better.

We believe diversity and inclusion cultivate creativity, innovation and a better experience for our clients. That’s why we recruit and grow people who bring unique perspectives, ideas, beliefs and cultural backgrounds.