Systems Engineer – Data Enclave Platform - DC

Key Responsibilities

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• Administer and maintain secure computing environments, primarily the Data Enclave and DEGOV.
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• Support customer and user onboarding, access provisioning, and platform resource management.
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• Monitor platform health, troubleshoot infrastructure and application issues, and support production operations.
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• Assist with patching, upgrades, lifecycle management, disaster recovery testing, and modernization efforts.
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• Support security controls, vulnerability remediation, compliance documentation, and audit readiness.
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• Maintain runbooks, operational procedures, and technical documentation; contribute to cross-training and process improvement.
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Success Measures

        Within the first year, the successful candidate should be able to:

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• Independently support routine Data Enclave and DEGOV operations.
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• Onboard users and projects with minimal supervision.
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• Troubleshoot common Citrix, Windows, identity, and infrastructure issues.
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• Contribute to incident response, documentation, cross-training, and operational improvements.
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• Serve as a backup resource for critical platform operations and support future platform growth.
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• Bachelor’s degree in a technical field or equivalent experience.
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• 3 years of experience supporting enterprise infrastructure, operational platforms, or production systems.
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• Strong troubleshooting, analytical, communication, and customer service skills.
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• Ability to work effectively with technical and non-technical stakeholders.
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• Windows Server, Active Directory, Group Policy, and enterprise infrastructure administration.
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• Citrix, VDI, remote access, user profile management, and application delivery.
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• Identity and access management, security administration, and compliance-oriented operations.
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• Incident response, troubleshooting, monitoring, change management, and customer support.
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• PowerShell scripting, operational automation, technical documentation, and continuous improvement.
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Preferred Experience

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• Secure research computing or controlled-access environments.
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• Microsoft Azure, virtualization platforms, or IAM solutions.
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• FedRAMP, NIST 800-53, or similar security frameworks.
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• Customer onboarding and user lifecycle management.
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NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.