Systems Engineer (CI Polygraph)

Zachary Piper Solutions is seeking a Systems Engineer/Sr. IT Specialist to support analysis and production for a Defense Intelligence customer throughout the DMV. We are seeking a high-level system specialist to act as the main point of contact for system support and troubleshooting across various platforms for the department.

Clearance: TS/SCI CI Polygraph

Location: Annapolis Junction, MD; JBAB Washington, D.C.; Reston, VA

This job opens for applications on 5/4/2026. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities:

• Deliver community management and help desk support, resolving access issues, answering feature-related inquiries, and triaging incidents during core support hours
• Serve as a subject matter expert on collaboration platform functionality, configuration options, and practical use cases
• Conduct user training and briefings through live sessions, webinars, and written guides
• Foster active and constructive user engagement by responding to questions, moderating discussions, and promoting best practices
• Design, support, and enhance community structures and groups; identify community owners and recommend structural and governance improvements
• Gather, document, and communicate user requirements; submit enhancement and defect requests and provide detailed feedback on tickets
• Test platform enhancements and upgrades and assist with rollout and adoption activities
• Maintain and continuously update training resources, feature documentation, and release communications
• Monitor, track, and report on help desk performance, community engagement, and recurring program metrics

Qualifications:

• 9+ years of experience in systems engineering, IT, or a closely related technical field

• Bachelor's degree may substitute for 4 years of experience

• Master's degree may substitute for 6 years of experience

• Active TS/SCI with Polygraph clearance

• Strong oral and written communication skills, including experience briefing and training diverse audiences

• Ability to quickly learn new platforms, tools, and technologies

• Experience troubleshooting issues, coordinating with stakeholders, and resolving service or platform problems

• Proficiency with Microsoft Office tools

• Basic working knowledge of HTML, CSS, and JavaScript for simple page design and user assistance

• Experience supporting Intelligence community

Compensation:

• Total compensation based on experience level - $120,000-$155,000+
• Full Benefits: PTO, Holidays, 401K, Medical Dental Vision coverage, Certification Reimbursement
• Contract stability and mobility through Zachary Piper Solutions

#LI-MK1 #LI-Onsite

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