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Systems Engineer
- Location: Charlotte, North Carolina
- Work model: Remote
- Posted 6 days ago
- Job ID: JPC - 211267
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Job Description
[About the Role]
Join our forward-thinking team as a Systems Engineer, where you'll play a lead role in driving new customer Gateway deployments and upgrading complex infrastructures within a fully remote environment. As a technical leader and primary customer partner, you'll architect robust solutions, ensure operational excellence, and deliver business-focused results. This is your opportunity to work with the latest cloud technologies, expand your leadership skills, and make a direct impact on client success.
[Responsibilities]
- Lead the end-to-end coordination and execution of customer Gateway deployments
- Architect and implement scalable, secure infrastructure solutions tailored to customer needs
- Manage technical upgrades and maintenance of customer environments for optimal performance
- Validate readiness of customer infrastructure, troubleshooting issues and ensuring seamless connectivity
- Create and maintain detailed documentation, including system architectures, deployment runbooks, and disaster recovery plans
- Implement and monitor infrastructure dashboards and alerting systems for proactive management
- Conduct root cause analysis for incidents and recommend preventive strategies
- Serve as the primary technical liaison throughout the customer journey, translating complex technical concepts into clear, business-friendly updates
- Address technical concerns at every stage, from pre-sales to post-deployment health reviews
- Ensure all changes comply with security policies and standardized communication protocols
[Required Skills and Experience]
- 5-7 years' experience in Systems Engineering or Infrastructure Engineering, focused on large-scale deployments and management
- Proficiency in Azure, AWS, or GCP
- Hands-on experience with Docker, Kubernetes, and infrastructure automation tools (Terraform, Python, PowerShell)
- Strong knowledge of monitoring stacks such as Elastic, Prometheus, or Grafana
- Deep expertise in networking protocols, firewalls, and security best practices
- Advanced Linux/Unix system administration and scripting (Python, Bash)
- Proven project coordination skills and a proactive, problem-solving mindset
- Excellent communication and collaboration abilities
[Preferred Skills]
- Bachelor's degree in Computer Science, IT, or related discipline
- Relevant certifications (AWS Solutions Architect, Azure Administrator, CKAD)
- Experience with APM tools (New Relic, DataDog, Dynatrace)
- Database administration (SQL/NoSQL)
- 24/7 operational environment background
- ITIL or similar operational framework exposure
- Customer Success Engineering or Technical Account Management experience
- Familiarity with customer communication and project management platforms
[Benefits]
- 100% remote work-flexibility to work from anywhere
- Competitive compensation and bonus opportunities
- Professional development with exposure to cutting-edge cloud and automation technologies
- Career growth pathways into technical leadership or solutions architecture roles
- Collaborative, supportive culture focused on innovation and customer success
[How to Apply]
Ready to elevate your Systems Engineering career? Submit your resume and a brief cover letter detailing your experience with cloud infrastructure deployments and customer-facing technical roles. We look forward to connecting with you!
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Job details
Job ID JPC - 211267
Location Charlotte, North Carolina, United States
Work Model Remote
Experience 5-20 years
Posted October 13, 2026
Skills infrastructure
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