| Location | Alexandria, Virginia |
| Website | www.tigerres.group |
Systems Engineer
Reports To: | Central
Systems Support Manager |
Responsibilities/Authority:
The Systems Engineer is a resource that provides computer system
support to projects company-wide. Support includes onsite client support and
external (client) computer systems at company facilities or located within the
client’s facilities. They are responsible for ensuring end-users effectively
utilize products and programs without interruption. As a main point of contact
for the client, the Systems Engineer will continuously identify areas of
improvement and contribute solutions and is responsible for computer
application availability, hardware & software upgrades, troubleshooting,
documentation, and user support.
Most
important work tasks:
• Customer
liaison; respond to operational questions and issues
• Responsible
for training operations staff on any platforms, products, or features as they
are introduced to the client.
• Resolve
hardware, software, and communications issues which may require coordination
with outside vendors and upgrade administration.
• Facilitate
client meetings and change control processes as required, including development
and presentation of change proposals.
• Document
network/system architecture, configuration settings and troubleshooting
procedures
• Design,
install, configure, and maintain networks, file servers, application solutions,
workstations, and servers.
• Responsible
for the configuration, monitoring, and security of clients’ data network and
systems.
• Manage
system backups and recovery using applicable backup software and procedures
• Manage
and triage issues based on specific SLA guidelines (varies per client) and
track through resolution process.
• On-call
support will be required during off-hours
• Assess
and identify areas for improvement with a solution-based approach, including
recommending upgrades that support the development of technical standards and
applications.
Additional
Responsibilities
• Responsible
for server and PC functionality, security and analysis with respect to Traffic
Management Systems.
• Acts
as primary organizational interface with vendor and provides internal analysis
and support
• Manages
the performance of multiple hardware and software platforms
• Resolves
server/PC problems and offers additional technical assistance to users
• Manages
the acquisition, installation, and maintenance of the organization's file
servers, database servers, desktop computers, and other cloud or on-premise
infrastructure.
• Work
jointly with Project Managers, Database Administrator(s), and
Programmer/Analyst(s) to define needs and requirements for continued operation,
upgrade, and security of clients’ systems
• Work
jointly with Software Engineers and Software Quality Assurance teams in testing
and implementing applications and products.
• Document
all modifications, installations, and other changes as they occur.
• Cross-train
with other applicable positions and vendors, as appropriate, to better support
and suggest improvements to the client.
Experience:
Competencies
• Excellent
oral and written communication skills
• Technical
Troubleshooting skills
• Customer-oriented,
positive, flexible, and self-motivated
• Must
work well independently
• Excellent
Technical training and documentation skills
• Excellent
attention to detail
Qualifications
• 3+
years of relevant experience
• Experience
working with different server operating systems, computer languages, equipment,
network configuration/environments, and topologies
• Experience
working with cross-functional teams
• Experience
with reporting applications to modify and run reports a plus
• Experience
with remote access software and database administration
• Experience
with various communications platforms, (i.e. Twisted pair, Cellular, fiber)
• Operational
experience supporting a 24x7x365 environment
• Experience
with the software development lifecycle, including change control and
configuration management
Education
Requirements
• BS
degree or 3+ years of equivalent technical training/relevant experience