Systems Application Manager

Crow Holdings Development (CHD) is a leading real estate development company specializing in multifamily, industrial, and office development across high-opportunity markets in the United States. Led by a highly experienced leadership team, CHD has developed more than 292,000 multifamily units since 1977 and 77 million square feet of industrial space since 2013 and is a subsidiary of Crow Holdings, a privately owned real estate investment and development firm with over 75 years of history, $34 billion of assets under management, and an established platform with a vision for continued success. The firm’s ongoing legacy is rooted in its founding principles: partnership, collaboration, and alignment of interests. For more information, please visit www.crowholdings.com.

Position Summary

The Systems Application Manager will train, support and manage software applications within Crow Holdings Development, partnering with business leaders and subject matter experts across the enterprise to ensure successful user adoption, and efficient business processes. This role will be remote.

Primary Responsibilities

• Lead and manage critical efforts around user support, application maintenance, training, and systems implementation for across the development companies
• Training
  • Design and implement training programs for systems across the development companies
  • Partner with leadership to provide comprehensive training programs for applications
  • Participate in technology projects as a subject matter expert, tester, and/or trainer
  • Coordinate on-boarding as well as on-going training for employees; track for completion and mastery
  • Participate in the research, design, development, testing, delivery, and training of new as well as modified business processes, reports, tools and software
  • Develop and provide training for external partners as necessary for critical systems and processes
• User support and application maintenance
  • Manage on-going awareness around adoption of critical tools, systems, and best practices
  • Build and maintain relationships to understand business challenges and efficiencies around system applications
  • Create testing scripts and oversee end user testing of new systems, procedures, or software upgrades
  • Maintain group of subject matter experts in the field to assist with communication to the divisions
  • Collaborate with team members, subject matter experts, and/or third-party vendors to resolve questions and issues regarding systems and processes
  • Identify areas for improved efficiency, vet new systems and integrations based on business needs
  • Develop and maintain process change management and policy/procedure documentation
  • Manage, track, schedule and maintain software upgrades
  • Stay abreast of industry trends and innovation

Desired Skills & Experience

• Yardi Accounting, Investment Management and Job Cost experience required
• Procore construction management experience is preferred
• Excellent written and verbal communication skills
• Demonstrated interest and aptitude for technical documentation, training design and delivery of written and recorded materials
• Ability to work cross-functionally and establish relationships across all levels and divisions within the organization
• Expect 30% travel for this role