Systems Analyst II, Home Health

Licensure: EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in Field of Practice Preferred Education: Associate's Degree Business Preferred Associate's Degree Healthcare Preferred Associate's Degree Technology Preferred Experience: 3 Years Information Technology - Systems Analysis Required This role serves as a key liaison between Information Services, operational departments, end users, and vendors to ensure technology solutions effectively support patient care and business operations.

Overview:

WakeMed is seeking a Systems Analyst II, Home Health to support the design, build, implementation, optimization, and ongoing support of Epic applications. This role serves as a key liaison between Information Services, operational departments, end users, and vendors to ensure technology solutions effectively support patient care and business operations.

The ideal candidate is a collaborative problem-solver with strong analytical skills, Epic application experience, and a passion for improving workflows and system performance.

 

Key Responsibilities
Application Build & Change Management (40%)
    • Analyze customer requirements and implement application enhancements and system changes.
    • Configure, test, validate, and support Epic applications.
    • Lead change requests and application optimization initiatives.

Workflow Analysis & System Design (20%)
    • Analyze department workflows, reporting needs, and operational processes.
    • Recommend and implement technology solutions that improve efficiency and performance.
    • Apply best practices to system design and lifecycle management.

Tier 2 Application Support (20%)
    • Provide high-quality Tier 2 support for assigned applications.
    • Troubleshoot and resolve application and workflow issues.
    • Collaborate with users, technical teams, and vendors to identify and implement solutions.

Documentation & Education (10%)
    • Maintain documentation for application changes and support processes.
    • Educate team members and stakeholders on system updates and enhancements.

Reporting Support (10%)
    • Develop report specifications and partner with report developers to support operational and regulatory reporting needs.
    • Ensure reporting solutions meet business requirements and compliance standards.

 

Qualifications
Required:
    • Minimum of 3 years of Information Technology Systems Analysis experience.
    • Strong analytical, troubleshooting, and customer service skills.
    • Experience supporting enterprise software applications.

 

Preferred Education:
    • Associate degree in Technology, Healthcare, Business, or a related field.

 

Preferred Certifications:
    • Epic Certification in area of responsibility.
    • Relevant clinical, technical, or professional certification/licensure.

 

Ideal Candidate
    • Experience supporting Epic or other healthcare applications.
    • Strong understanding of clinical and operational workflows.
    • Excellent communication and relationship-building skills.
    • Ability to manage multiple priorities in a fast-paced environment.

    • Commitment to continuous improvement and service excellence.

Why WakeMed?
Join a mission-driven healthcare organization where technology and innovation support exceptional patient care. As a Systems Analyst II, Epic Clinical Applications, you'll play a key role in enhancing the systems that help our clinicians and staff deliver outstanding outcomes every day.

Apply today and help drive healthcare innovation at WakeMed.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure: EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in Field of Practice Preferred Education: Associate's Degree Business Preferred Associate's Degree Healthcare Preferred Associate's Degree Technology Preferred Experience: 3 Years Information Technology - Systems Analysis Required