SYSTEMS ANALYST II CERT (Certified in Epic Welcome)

Although this role is primarily Welcome- and Security-focused, the analyst will collaborate closely with the broader Patient Experience team and may contribute to initiatives, cross-coverage, and optimization efforts across all Epic patient-facing applications including MyChart, Cheers, Hello World, and Cadence. This role focuses on optimizing end‑to‑end digital patient journeys through system configuration, integrations, and workflow automation, delivering an improved user experience and measurable efficiency gains that support modern, patient‑centered healthcare delivery.

Overview:

Join Our Team at Mercy Medical Center – Now Hiring a Systems Analyst 1 position!

 

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

 

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities:

 

The Systems Analyst II  position is an (in-office/remote) responsible for the design, development, testing, implementation, and ongoing support of Epic’s Welcome and Security applications. Although this role is primarily Welcome- and Security-focused, the analyst will collaborate closely with the broader Patient Experience team and may contribute to initiatives, cross-coverage, and optimization efforts across all Epic patient-facing applications including MyChart, Cheers, Hello World, and Cadence.

 

This role focuses on optimizing end‑to‑end digital patient journeys through system configuration, integrations, and workflow automation, delivering an improved user experience and measurable efficiency gains that support modern, patient‑centered healthcare delivery

 

Successful candidates will demonstrate:

• Strong communication skills and aptitude for stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced, deadline-driven environments and excellent time management skills
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset, focused on continuous improvement
• Must be certified in Welcome

Qualifications: Min: USD $38.58/Hr. Max: USD $69.44/Hr. Salary Information: Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications. Benefits:

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.