Systems Analyst/365 Support

5 Years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; 2 years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations. Strong knowledge of: ○ Microsoft 365 Copilot ○ SharePoint Online ○ Microsoft Teams ○ Microsoft Graph ○ Microsoft Entra ID ○ Power Platform ○ Copilot Studio ○ Copilot Chat ○ Copilot Cowork.

We are seeking a Systems Analyst with strong Microsoft 365 experience for a contract assignment working on-site at our Austin, Texas client 4-5 days per week. Candidates must reside in the Austin area and be authorized to work in the U.S.

Responsibilities include:

Copilot Platform Administration

Administer and support Microsoft 365 Copilot and related AI services.

Manage licensing, configuration, service health, and feature enablement.

Evaluate and implement new Copilot capabilities and releases.

Maintain service documentation, standards, and operational procedures.

Credit allocations and monitoring

Level 3 Technical Support

Serve as the senior escalation point for complex Copilot incidents.

Troubleshoot:

Microsoft Graph grounding

SharePoint and Teams integrations

Permissions and data access issues

Agent functionality

Connector and integration failures

Credit controls and monitoring

Manage Microsoft support escalations and root cause analysis.

Advanced solutioning for Copilot agent use case enablement

AI Governance & Service Management

Participate in AI governance, capability reviews, and release readiness assessments.

Support capability intake, pilot programs, production releases, and lifecycle management.

Identify operational risks, dependencies, and support requirements.

Identity & Integration Support

Partner with IAM, Security, and Architecture teams on access controls and AI integrations.

Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.

Validate connector configurations and enterprise integrations.

Service Analytics & Adoption

Monitor service performance, adoption, and utilization metrics.

Support executive reporting and AI value realization efforts.

Develop and maintain operational dashboards and service health reporting

Requirements

Yrs Skills, and Qualifications

5 Years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; 2 years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.

Strong knowledge of: ○ Microsoft 365 Copilot ○ SharePoint Online ○ Microsoft Teams ○ Microsoft Graph ○ Microsoft Entra ID ○ Power Platform ○ Copilot Studio ○ Copilot Chat ○ Copilot Cowork

Experience with ITIL-based service management practices.

Experience troubleshooting identity, permissions, and cloud service integrations.

Preferred

Microsoft 365 Enterprise Administration experience

Copilot Studio or AI Agent experience

Microsoft Graph integration experience

Power Platform administration experience

ITIL certification

Microsoft Copilot or AI-related certifications* Experience with Azure Foundry