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Systems Analyst 3

Lancesoft

Austin, TX

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JOB DETAILS
SALARY
$100
SKILLS
1st Level Support, Accounting, Analysis Skills, Application Integration, Asset Management, Best Practices, Brokerage, Business Intelligence, Calendar Management, Certified Public Accountant (CPA), Change Management, Communication Skills, Computer Security, Contract Analysis, Contract Requirements, Cross-Functional, Cross-Training, Customer Support/Service, Data Quality, Design Document, Disability Accommodations, Disaster Recovery, Documentation, ERP (Enterprise Resource Planning), Elasticsearch, Financial Planning, Financial Systems, Government, HRIS/HRMS, Human Resources Software, Hyperion SQR, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information/Data Security (InfoSec), Language Interpreter, Network Support, Peoplesoft, Problem Solving Skills, Procedure Development, Process Development, Process Management, Production Support, Project/Program Management, REST (Representational State Transfer), SAP BusinessObjects, SAP BusinessObjects Business Intelligence (BI), SOAP (Simple Object Access Protocol), SQL (Structured Query Language), ServiceNow, Software Design, Staff Policies, State Government, Systems Administration/Management, Systems Analysis, Technical Support, Technical/Engineering Design, Testing, Time Management, Training/Teaching, U.S. National Institute of Standards and Technology (NIST), User Groups, User Interface/Experience (UI/UX), Vendor/Supplier Management, Web Content Accessibility Guidelines (WCAG), Web Services
LOCATION
Austin, TX
POSTED
7 days ago
Title: Systems Analyst 3
Duration: 9/01/2026 - 8/31/2027
Work Hours: Mon Fri 8am 5pm CST.
Location: Texas Comptroller of Public Accounts, LBJ State Office Building, 111 E. 17th Street, Austin, Texas 78711
Position: Remote
Pay Range: $85.00 - 90.00 (Negotiable)

Position Requirements . The CPA Work includes, but is not limited to, the following:
  • Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
  • Provide support for the CAPPS HR/PY Time and Labor (T&L) module in alignment with direction from module and tower leads, CPA management, and in coordination with the Tier 3 Managed Services vendor.
  • Provide support for functional configurations, including, but not limited to:
  • TRCs
  • Programs
  • Workgroups
  • ORCs
  • Task Profiles
  • Task Groups
  • Schedules
  • Value List
  • Security Groups
  • Building Time & Labor Rules and Rule Programs, including Rule Definitions
  • Provide support for implementing and supporting the Fluid timesheet functionality, including, but not limited to:
  • System Configuration in the Time & Labor module
  • Fluid timesheet setup
  • Security and roles
  • Integrations
  • Testing
  • Training and Documentation
  • Expansion and Change Management
  • Ongoing support and maintenance
  • Responsible for technical skillsets for applicable tools, including, but not limited to:
  • Understanding Application Designer (records, fields, pages, components)
  • Integration Broker (Web Services, REST/SOAP Integrations)
  • SQR and BI Publisher report customization
  • SQL Proficiency
  • Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
  • Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
  • Responsible for supporting T&L batch job issues and/or failures.
  • Responsible for tools and environment knowledge, including, but not limited to:
  • PUM (PeopleSoft Update Manager) and Change Assistant
  • Fluid UI changes and page navigation
  • Lifecycle management and selective adoption
  • Elasticsearch/Search Framework
  • Data migration and compare reports
  • Responsible for providing functional support for the CAPPS HR/PY application, and shall be a point of contact for CAPPS agencies as applicable.
  • Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.G., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
  • Responsible for cross-functional collaboration, including, but not limited to:
  • Strong problem-solving and troubleshooting
  • Ability to interpret the State of Texas HR policies into system configuration and code modifications
  • Requirements gathering for applicable break/fix or system enhancements
  • Documentation and testing (UAT, regression testing)
  • Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
  • Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
  • Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
  • Providing structured cross-training to support junior analyst capability growth.
  • Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
  • Responsible for active project participation, including, but not limited to:
  • Expansions that include additional module implementations or enhancements for agencies
  • Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
  • Performs all duties following CPA s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
  • Responsible for supporting and assisting with the Fiscal Year-End, including but not limited to:
  • Planning, scheduling, and communicating
  • Annual sick leave conversion from US Government Client to CAPPS
  • Time & Labor Fiscal Year End Leave Liability File processing
  • Loading leave data to the Emergency Leave Reporting application
  • Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
  • Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
  • Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
  • Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
  • Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
  • Actively participates in CPA s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
  • Participates in Disaster Recovery and Upgrade Testing activities.
  • Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
  • Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
  • Performing other related Work as assigned.

II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 8 Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication 8 Required Extensive experience supporting the Time and Labor module in PeopleSoft HCM version 9.2. 8 Required Extensive knowledge and experience performing system configuration changes. 8 Required Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. To support functional responsibilities. 8 Required Extensive knowledge supporting and providing oversight with batch jobs, i.E., Run My Jobs (RMJ) 8 Required Experience planning and coordinating the Fiscal Year Process at a statewide level 8 Required Experience preparing WCAG 2.1-compliant materials for distribution. 8 Required Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance. 8 Required Experience participating in Disaster Recovery exercises. 8 Required Experience preparing and presenting executive-level presentations. 8 Required Experience gathering and presenting applicable data in support of a variety of audits and open records requests. 8 Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements 5 Required Subject matter expert for Fluid timesheet functionality 5 Required Extensive familiarity with support tools such as PUM, Fluid and Elastic Search. 3 Required Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business 10 Preferred Experience performing functional project management activities in support of CPA s CAPPS program 8 Preferred Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies 8 Preferred Extensive knowledge and understanding of State of Texas applicable policies. 8 Preferred Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3. 8 Preferred Experience with and knowledge of production support activities for CPA s legacy Statewide Financial Systems 8 Preferred CPA experience performing SQL actions needed to keep the CAPPS and SPRS systems in sync

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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