Systems Administrator V, Health Systems - Epic Certified

Job Summary:

o This role is a combination of technical product ownership, Epic application leadership, stakeholder management, and strategic planning.

On any given day, the Systems Administrator V may be:

Meeting with operational and clinical leaders to understand business needs and translate them into Epic capabilities and technology solutions.

Prioritizing application enhancements and maintaining product roadmaps for assigned Epic applications.

Working with analysts, architects, vendors, and technical teams to design and implement solutions.

Leading discussions with executive stakeholders regarding competing priorities, resource constraints, and strategic direction.

Supporting major organizational initiatives, upgrades, optimization efforts, and third-party application integrations.

Evaluating current workflows and recommending improvements based on Epic best practices and industry standards.

Presenting recommendations to executive and operational leadership teams.

Providing mentorship and guidance to team members while helping establish governance and technical standards.

Success in this role requires someone who can balance technical expertise with strong business acumen. The ideal candidate must be comfortable moving between detailed application discussions and executive-level strategic conversations.

o Serve as the product owner and strategic leader for assigned Epic applications and related technologies.

o Develop and maintain product roadmaps aligned with organizational priorities and clinical/business objectives.

o Partner with operational, clinical, and executive stakeholders to identify opportunities for optimization and innovation.

o Lead Epic application strategy, governance, prioritization, and solution design activities.

o Manage relationships with Epic, third-party vendors, and internal technology teams.

o Ensure adherence to technical standards, application best practices, and organizational architecture principles.

o Drive implementation and optimization initiatives across Epic and integrated applications.

o Facilitate executive-level discussions and provide recommendations on technology investments and strategic direction.

o Collaborate with project teams to support enterprise initiatives and organizational transformation efforts.

o Monitor application performance, user satisfaction, operational metrics, and adoption to continuously improve outcomes.

Essential Responsibilities:

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Collaborates with technical and project team leaders to resolve system problems and application-specific issues.
• Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Escalates unresolved or critical issues, risks or problems to system engineers and management.
• Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
• Plans and performs complex system configuration.
• Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Plans the maintenance, modification, and documentation of applications.
• Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.
• Provides complex application-oriented administration and technical support for production and non-production environments.
• Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Develops guidelines to prevent and/or resolve recurring problems.
• Recommends and executes complex performance tuning and optimization activities.
• Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes.