Job role: Systems Administrator
Duration: 4 month
Location: San Jose, CA onsite
This person needs to be a true systems administrator (with networking) who can keep the entire IT environment running efficiently and troubleshoot issues from start to finish.
Strong hands-on experience supporting Microsoft environments, including Active Directory, Windows Server, VMware, Group Policy, DNS, DHCP, and Microsoft 365. SQL Database management
- Monitor and support core infrastructure, system architecture, and network operations to ensure optimal system performance
- Maintain and administer all internal IS systems, ensuring scalability, reliability, and security
- Serve as a technical escalation point for the IS team (including ISOAs) on issues related to infrastructure, data, and systems
- Support CSEA political campaigns and field initiatives through data extracts, reports, and outreach platforms such as phone banks and automated messaging tools
- Assist staff with updating and managing member data received from employers or other sources
- Maintain and manage reporting tools, including creation of queries and procedures to ensure data integrity and accuracy.
- Train and support users in email delivery platforms, managing outbound queues and resolving delivery issues
- Support and document department tools and processes, ensuring continuity and knowledge-sharing across the IS team.
- Collaborate with the Director of IS and Business Analysts to plan and implement improvements to existing systems.
Minimum Qualifications
Knowledge of:
- Enterprise IT systems, network architecture, cybersecurity protocols, and system integrations.
- Business intelligence tools, reporting solutions, and SQL-based query development.
- IT governance, security compliance standards, and data protection best practices.
- Relational database concepts, SQL, and data warehousing.
- Effective training methods for technical topics and user support.
- Advanced proficiency in MS Office, particularly Excel and PowerPoint
Ability to:
- Simplify and communicate technical topics to non-technical audiences
- Research, recommend, learn and master new technologies and tools appropriate to task
- Analyze complex data, reason logically, draw valid conclusions and validate results
- Adjust to peak workloads, irregular hours of work, and meet deadlines
- Develop and maintain detailed, user-friendly documentation for IT systems and processes.
- Establish and maintain cooperative working relationships with those contacted in the course of work.
- Handle confidential information efficiently and with complete security
Experience:
- Minimum of 5 years of experience in IT infrastructure management, system administration, or a related technical field.
- At least 3 years of experience managing enterprise IT systems, databases, or business intelligence solutions.
- Hands-on experience with data management, query development, and reporting tools.
- Proven ability to support and train staff in IT tools and system functionalities.
- Experience in IT security, compliance, and disaster recovery planning.
- Prior experience in a technical escalation role, providing guidance to IS support staff.