Systems Administrator (Linux)

Title: Research IT Systems Administrator (Linux)
Location: New Haven County, CT (Onsite, 5 days a week)
Target Start Date: ASAP
Type: D

Why Work Here

This is a chance to join a prestigious organization known for stability, strong benefits, and long tenured teams. You will work side by side with scientists and research groups, supporting the computing behind real discoveries rather than routine corporate IT. The team is collaborative and well resourced, with peers across several support groups who share knowledge and back each other up. The group is also taking a lead role in bringing AI applications to the organization, which gives you room to learn, build, and grow your career in a direction few support roles offer.

About the Role

This position provides hands-on systems administration and support for science research groups. You will be the on-site technical resource for labs and workgroups, keeping Linux workstations, servers, storage, and backup systems running alongside the specialized software researchers depend on. Compared with a typical end-user support role, this one leans heavily toward Linux and server work, while still covering installation, troubleshooting, and user guidance for the people you support. You will also help coordinate and build new AI applications, advising researchers and staff on how to put these tools to use.

Responsibilities

• Deliver on-site administration and support for domain specific applications and computational hardware and software used in scientific research, including desktops, laptops, server class computers, storage arrays, and tape backup libraries in lab and workgroup environments
• Administer and support Linux systems and servers used by science and research groups
• Plan and deliver customer support services including installation, consultation, troubleshooting, user assistance, and training
• Resolve routine to moderately complex end user issues in a timely manner using established protocols and troubleshooting, escalating when needed
• Install and configure software on user systems for network connectivity, backups, server access, and related needs
• Coordinate service with IT professionals from other units
• Prepare procedural, planning, and informational documentation for the team and for end users in support of group specific functions
• Coordinate new AI application projects across research groups and IT, providing instruction and insight to users and building applications as needed
• Explain policies and procedures and provide guidance to end users

Required Skills

• Bachelor's degree in a related field and 2 years of related experience
• Candidates without a degree will be considered with additional years of related experience
• Hands-on experience administering and supporting Linux systems and servers
• Working knowledge of information technology applications, processes, software, and equipment
• Experience installing, configuring, and troubleshooting hardware, software, and network connectivity for end users
• Developed analytical and problem solving skills
• Developed interpersonal, written, communication, and organizational skills
• Ability to write clear documentation and communicate technical information to non-technical users

Bonus / Soft Skills

• Experience supporting research computing, labs, or scientists in a research setting
• Familiarity with storage arrays, tape backup libraries, or other backup systems
• Scripting ability in Bash or Python
• Exposure to building or supporting AI applications and tools
• Experience with scientific or domain specific research software
• Customer service mindset and the ability to act as a trusted advisor
• Demonstrated team performance skills and comfort coordinating across multiple IT groups

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