JOB SUMMARY
The Systems Administrator is responsible for supporting, troubleshooting, and maintaining the company’s computer networks to ensure all systems are functioning properly and meeting business requirements.
JOB DUTIES AND RESPONSIBILITIES
- Serves as on-site support responding to employee support requests via ticket, phone, email, and chat, and escalating complex issues as appropriate.
- Troubleshoots and resolves end-user issues with desktops, laptops, mobile devices, printers, and business applications, including password resets, account access, and MFA support.
- Supports employee onboarding and offboarding, including user account provisioning/deprovisioning, device setup and imaging, and software installation.
- Assists with system administration for various company (on premises & cloud-based) systems, along with supporting SOX management (facilitation of audit evidence, role based permissions review, etc.)
- Installs, configures, and maintains the company’s computer systems.
- Maintains and improves workflows, procedures, and documentation, develops analytics that provide business insights.
- Works with internal and external partners to communicate project status, activities, and achievements.
- Maintains internal infrastructure requirements to ensure compliance with internal policies and external regulations.
- Performs routine and scheduled audits of all systems, including backups.
- Provides technical support, troubleshooting to identify root causes, and provides support and training as needed.
- Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
REQUIRED SKILLS/ABILITIES
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with a proven ability to collaborate with a team.
- Excellent analytical and problem-solving skills.
- Extensive knowledge of systems and networking software, hardware, and networking protocols.
- Excellent organizational skills and attention to detail.
- Proficient with or able to quickly learn systems and software used by and within the organization.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Must be legally authorized to work in the hiring country(United States or Canada).
EDUCATION AND EXPERIENCE
- Bachelors degree in Computer Science or related field preferred.
- One to three years of experience in Systems Administration experience preferred.
- Relevant professional certifications are a plus.
WORK ENVIRONMENT
This job operates in a professional office environment. This position is required to be performed in the corporate office. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
- Sedentary work that primarily involves prolonged periods of sitting at a desk and working on a computer.
- Moving about to accomplish tasks or moving from one worksite to another.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands, and/or fingers.
- Must be able to lift up to 30 pounds or more at a time.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time, exempt position and hours of work and days of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional work on Saturday’s and Sunday’s may also be required.
TRAVEL
Limited travel may be required for the position.
AFFIRMATIVE ACTION/EEO STATEMENT
SmartStop Self Storage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee acknowledges that they have received and reviewed this job description. the signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.