Systems Administrator II

Position Summary

The Systems Administrator III is responsible for the administration, maintenance, and support of enterprise Windows infrastructure, Active Directory services, virtualization platforms, and backup/recovery systems. This role provides Tier III technical support for complex infrastructure issues, ensures system availability and security, and serves as a technical resource for the IT team. The ideal candidate is a self-motivated professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced enterprise environment.

Key Responsibilities

Active Directory & Windows Administration

• Administer, maintain, and support Active Directory environments, including:
• Group Policy Objects (GPO)
• Replication
• User and group management
• Permissions and security
• Manage and support Windows Server and Windows desktop operating systems.
• Troubleshoot and resolve Active Directory, Windows Server, and related infrastructure issues using industry best practices.
• Implement system security, configuration standards, and performance improvements.
• Provide technical guidance, mentoring, and knowledge sharing to IT team members.

Systems Administration, Backup & Recovery

• Monitor enterprise systems, alerts, logs, and overall system health.
• Administer enterprise backup, restore, and archive (BURA) solutions.
• Perform disaster recovery testing and support data restoration requests.
• Maintain system documentation, procedures, and configuration records.
• Accurately document all work within the organization's IT Service Management (ITSM) platform.

Tier III Technical Support

• Provide advanced desk-side and remote support for escalated technical issues.
• Install, configure, and troubleshoot software within a primarily Microsoft Windows environment, with limited support for iOS devices.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Coordinate with hardware and software vendors to resolve complex technical problems when necessary.

Communication & Service Management

• Deliver exceptional customer service through effective communication with end users and technical teams.
• Manage assigned ticket queues while meeting established service-level agreements (SLAs).
• Provide timely status updates and ensure accurate documentation of incident resolution.
• Collaborate with cross-functional IT teams to support enterprise initiatives and continuous improvement efforts.

Required Qualifications

Technical Skills

• Hands-on administration of VMware virtualization platforms.
• Experience with enterprise backup, restore, and disaster recovery solutions.
• Strong knowledge of Active Directory administration, including:
• Group Policy
• Replication
• Security
• Permissions
• Experience administering Windows Server and Windows operating systems.
• Proficiency with remote support tools and Microsoft Office applications.
• Strong troubleshooting, analytical, and problem-solving skills.

Education & Experience

• Minimum of three (3) years of professional systems administration experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent education and experience will be considered.
• Demonstrated ability to work independently with minimal supervision.
• Proven ability to prioritize and manage multiple concurrent assignments in a dynamic environment.

Required Certification

• CompTIA Security+ certification (required).

Preferred Qualifications

• Experience supporting enterprise IT infrastructure in medium-to-large organizations.
• Familiarity with ITIL processes and IT Service Management (ITSM) platforms.
• Experience with enterprise monitoring and logging solutions.
• Strong documentation and technical writing skills.
• Excellent verbal and written communication skills with a customer-focused approach.

Contract 6 months, with possible extension

Monday - Friday 8am-5pm

Pay: $37.72 to $45.29

Location: Downtown