Highlights
Provide rotating server environment support, including responding to incoming calls and/or e-mails regarding hardware or software issues. Work closely with various IT teams and service providers to troubleshoot and resolve a range of server-related issues.
Numbers & Facts
| Location | Canton, OH |
Description
This position is based in North Canton, Ohio. Candidates should reside within a reasonable commuting distance of our North Canton office to support team collaboration and business needs.
Position Summary
This position is responsible for maintaining and supporting existing server infrastructure.
Essential Functions
- Provide rotating server environment support, including responding to incoming calls and/or e-mails regarding hardware or software issues. Work closely with various IT teams and service providers to troubleshoot and resolve a range of server-related issues
- Monitor server systems performance and provide performance reports to management
- Perform analysis, diagnosis, and resolution of complex problems
- Recommend, schedule, and perform server security patching
- Practice hardware asset management, including maintenance of hardware inventory
- Liaise with, and provide training and support to, helpdesk support staff on server-related issues
- Liaise with development staff to provision and maintain development servers and systems
- Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for server software installations
- Aid in development of business continuity and disaster recovery plans, and maintain current knowledge of plan executable. Respond to emergency server/datacenter outages in accordance with business continuity and disaster recovery plans