Systems Administrator/Hardware Technician

IDEMIA NSS is seeking a Systems Administrator to join our team supporting the Department of State’s Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. The SA provides IT Operations and Maintenance (O&M) support for the hardware, software, and platforms that power consular applications and systems across U.S. Passport Offices and Agencies. This role ensures the stability, security, and performance of mission-critical systems serving U.S. citizens worldwide.

Responsibilities

• Install, configure, troubleshoot, and maintain desktop, server, and peripheral COTS/GOTS systems to ensure operational reliability and performance.
• Manage deployment, monitoring, and maintenance of hardware, software, and databases—including Consular Affairs applications, SCCM, Active Directory, vSphere, and SQL environments.
• Perform data and system backups, restores, and ongoing management of IT infrastructure to ensure data integrity and system availability.
• Coordinate and implement hardware/software upgrades, replacements, and decommissioning activities with minimal service disruption.
• Administer Active Directory accounts, privileges, and badge logon configurations in accordance with security policies.
• Monitor and remediate vulnerabilities, ensuring compliance with Microsoft Defender and Department of State cybersecurity standards.
• Document configurations, system changes, and performance trends, maintaining accurate technical and topology documentation.
• Log, track, and resolve incidents using ServiceNow, collaborating with Government System Administrators and ISSOs to ensure secure, compliant, and efficient IT operations.
• Manage inventory of peripherals and support devices, including tracking asset transfers, maintaining accurate documentation, and ordering/replenishing supplies to ensure operational readiness.

• U.S. citizenship and active SECRET Government Security Clearance.
• Experience as a systems administrator in a Windows-based environment.

• Knowledge of NTFS and share permissions; distribution/security group management.
• Knowledge of DHCP, Print Server and Exchange/O365 management.
• Knowledge and understanding of Cisco switching and routing technologies.
• Experience with ServiceNow or Remedy Ticket Management System.
• Experience with IBML Scanner Appliances.
• Active Directory – Users and Computers
• Experience with Intermec PM43 Label Printers.
• CompTIA A+, Network+, and/or Security+ Certifications.

• High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs.

• First shift, approximately 7:30am – 4pm, Monday-Friday.  Exact hours to be established by site lead.

• 1919 Smith St, Houston, TX 77002

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*****Must be a US Citizen, without Dual Citizenship*****

IDEMIA National Security Solutions (NSS) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Equal Opportunity Employer Statement:

It is the policy of NSS to provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, national origin, ancestry, sex, gender identity, age, disability, participation in discrimination complaint-related activities, sexual orientation, genetics, or active military or veteran status, or any other protected characteristic, by either employees or non-employees. This non-discrimination policy applies to all employment procedures, including, but not limited to, recruiting, hiring, placement, promotion, transfer, training, compensation, termination, reduction in force, and all company-sponsored activities.

As a government contractor, NSS abides by the following provision:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

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