Highlights
This position combines Tier 1 and Tier 2 technical support, systems administration, network troubleshooting, and infrastructure maintenance to ensure smooth daily operations across a fast-paced warehouse environment. This role requires excellent customer service skills, technical troubleshooting abilities, and a proactive approach to resolving IT issues for both local and remote employees.
Numbers & Facts
| Location | Grove City, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
Description
Systems Administrator
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Grove City, Ohio, thats expanding its Shared Services team.
Website Summary
Trak group is partnering with a growing distribution client seeking a hands-on Systems Administrator to provide on-site IT support at its Grove City, Ohio, facility. This position combines Tier 1 and Tier 2 technical support, systems administration, network troubleshooting, and infrastructure maintenance to ensure smooth daily operations across a fast-paced warehouse environment.
The ideal candidate has strong experience supporting Windows and macOS environments, Google Workspace, JumpCloud, and IT ticketing systems. This role requires excellent customer service skills, technical troubleshooting abilities, and a proactive approach to resolving IT issues for both local and remote employees.
Responsibilities
Technical Support & Helpdesk
Serve as the primary on-site IT contact for hardware, software, and technical support requests.
Provide Tier 1 and Tier 2 troubleshooting for Windows and Apple devices.
Diagnose and resolve hardware, operating system, application, and user access issues.
Support employees through walk-in requests, remote assistance, and helpdesk tickets.
Manage, prioritize, and resolve support tickets using FreshService.
Maintain accurate ticket documentation, status updates, and SLA compliance.
Provide professional, patient, and customer-focused technical assistance.
Systems & Identity Administration
Manage user account provisioning, deprovisioning, and access permissions.
Administer Google Workspace and JumpCloud environments.
Troubleshoot authentication, account access, and group permission issues.
Support desktop and laptop hardware configuration, maintenance, and troubleshooting.
Maintain technical documentation, standard operating procedures, and knowledge base resources.
Network & Infrastructure Support
Troubleshoot wired and wireless network connectivity issues.
Support network environments involving TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
Perform routine maintenance on servers and network equipment.
Support firmware upgrades, security patching, and hardware maintenance.
Assist with network troubleshooting and infrastructure reliability.
Support warehouse technology, including network-connected devices and printers.
Identify recurring technical issues and recommend improvements to system reliability and performance.
Warehouse IT Operations
Provide hands-on technical support within an active warehouse and distribution facility.
Troubleshoot technology issues that may impact daily warehouse operations.
Coordinate with internal teams to minimize system disruptions and downtime.
Maintain an organized and efficient IT support environment.
Support ongoing improvements to technical processes and IT service delivery.
4+ years of hands-on IT support or helpdesk experience, including Tier 1 and Tier 2 troubleshooting.
Strong technical knowledge of Windows and macOS operating systems.
Experience troubleshooting desktop and laptop hardware, software, and user access issues.
Proficiency administering Google Workspace.
Proficiency administering JumpCloud.
Experience using FreshService or a similar enterprise ITSM/ticketing platform.
Strong understanding of networking fundamentals, including:
TCP/IP
DNS
DHCP
VLANs
Wi-Fi
Hands-on experience troubleshooting wired and wireless network connectivity.
Experience performing routine server and network hardware maintenance.
Familiarity with firmware upgrades, security patching, and hardware servicing.
Experience managing user accounts, permissions, and access provisioning.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Strong customer service mindset with the ability to support employees at all technical skill levels.
Ability to work independently and manage competing technical support priorities.
Ability to work on-site in Grove City, Ohio, for 30 hours per week.
Ability to occasionally lift and move IT equipment weighing up to 40 pounds.
Experience supporting Cisco Meraki network environments.
Knowledge of LAN configuration, IP addressing, cabling, and wireless troubleshooting.
Experience configuring and troubleshooting enterprise network printers and thermal label printers.
Familiarity with server infrastructure and routine systems maintenance.
Previous IT support experience in a warehouse, logistics, or distribution environment.
Experience maintaining technical SOPs and knowledge base documentation.
Background supporting operational technology and network-connected warehouse equipment.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.