| Location | Frankenmuth, MI |
Under general supervision and with independent judgment, develops and maintains large computer applications/systems, including enterprise applications. Ensures assigned systems are working properly, evaluates application/system performance to maintain standards, investigates and resolves complex software and hardware problems of users by performing the following duties.
Essential Duties and Responsibilities:
Following defined processes, performs daily monitoring of applications/systems and enterprise systems (such as Active Directory, Imaging, E-mail, Thunderhead, Guidewire, and Peoplesoft), verifying the integrity and availability of systems hardware and software and related infrastructure.
Installs, updates, configures and monitors application/systems, working with other IT teams to ensure appropriate groups and security rights exist
Ensures enterprise consistency and integration where appropriate
Using problem management procedures, investigates and resolves software and hardware problems, handling problem recognition, research, isolation, resolution and follow-up
Coordinates and manages scheduled maintenance and unscheduled outages
Prepares standard statistical reports
Creates application documentation as necessary
Ensures timely resolution of problem issues in accordance with customer expectations and procedural documentation.
Provides support and assistance to peers during problem resolutions situations, at times after normal business hours
Leads crisis calls and coordinates efforts with other IT groups
Provides status updates to users, supervisors, and management regarding problem resolution efforts.
Documents all solutions and communications
Works with vendors to resolve hardware and software issues while keeping supervisor and other Help Desk staff informed on progress
Acts as liaison between IT and business units for assigned applications/systems.
Provides technical direction to business units
May coordinate and execute basic training for new employees on computer hardware, software, and security.
Works with appropriate IT groups to meet business unit needs
Responsible for maintaining application licensing compliance.
Coordinates licensing programs with vendors
Prepares budget information
Develops defined processes for application support, using standard template
Ensures process are maintained and updated
Serves as a contributing member of project teams, or leader of project teams, coordinating resources to ensure achievement of project activities.
Perform other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Level 5: Bachelor's degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.