Systems Administrator

About the role

We are seeking an experienced Systems Administrator to provide advanced Tier III technical support for enterprise IT infrastructure, end-user computing environments, cybersecurity operations, and commercial off-the-shelf (COTS) applications. This role serves as the primary escalation point for Level II support, ensuring timely incident resolution while maintaining the stability, security, and performance of enterprise systems.

Note: This role is 100% on site in Washington, DC.

What you'll do

• Serve as the Tier III escalation point for incidents unresolved by Level II support.
• Troubleshoot complex hardware, software, infrastructure, and application issues.
• Manage incidents, service requests, and questions using the organization's ticketing system.
• Provide end-to-end support for users through phone, chat, email, voicemail, and walk-up services.
• Monitor, update, and resolve support tickets within established service level agreements (SLAs).
• Escalate issues to subject matter experts according to established escalation procedures.
• Administer user accounts, permissions, passwords, and access for enterprise applications and infrastructure.
• Provision, modify, and remove user access based on business requirements.
• Develop, maintain, and troubleshoot enterprise desktop images.
• Maintain production desktop images with current patches and business application updates.
• Resolve software compatibility issues within enterprise images.
• Provide engineering support for desktop deployment and lifecycle management.
• Assist users with Section 508 accessibility compliance for electronic documents.
• Support organizational cybersecurity policies and secure computing standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in systems administration within a professional or technical services environment.
• Advanced knowledge of monitoring best practices and tools to include MECM and SCOM
• Proven expertise in managing Windows and Linux server environments.
• Experience providing Tier III desktop and infrastructure support.
• Strong knowledge of Windows operating systems and Microsoft enterprise technologies.
• Experience with Active Directory, user account administration, and identity management.
• Experience with enterprise endpoint management and desktop imaging.
• Knowledge of cybersecurity best practices, endpoint protection, and vulnerability remediation.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting executive-level customers preferred.

Preferred Qualifications:

• Certifications such as Microsoft Certified: Azure Administrator, Red Hat Certified Engineer (RHCE), or Cisco Certified Network Associate (CCNA).
• Experience with automation tools such as Ansible, Puppet, or PowerShell scripting.
• Familiarity with containerization technologies like Docker and Kubernetes.
• Background in managing hybrid cloud environments and cloud migration projects.
• Prior experience working in a consulting or professional services firm.
• Experience supporting Zero Trust environments.
• Experience supporting government or highly regulated environments.

Clearance Requirements:

• U.S. Citizenship is required.
• Applicants selected for this position must be able to obtain and maintain a Public Trust clearance.
• Employment is contingent upon the successful completion of a Government background investigation and all applicable security requirements.

Physical Requirements

• Ability to travel between facilities within the DC area as needed for support.
• Ability to perform on-site duties across designated shifts.

Shifts

• Monday thru Friday - 7am to 4pm; 8am to 5pm; 9am to 6pm; 10am to 7pm
• Saturday and Sunday - 7am to 1pm or 1pm to 7pm