Systems Administrator - CMS and Server Support

Primary responsibilities include server and database administration, cloud operational support, content management system administration, application systems and support, systems integration and automation, business intelligence, and working closely with application owners to help with performance tuning, troubleshooting installations, and upgrades. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure.

Data Center Operations
The University of Texas Health Science Center at Houston (UTHealth Houston) is the most comprehensive academic health center in the UT System. Data Center Operations (DCO), under the direction of the Infrastructure Team at UTHealth Houston, operates the university's primary data centers. DCO also administers standards for multiple data centers that are a part of the UTHealth campus. DCO comprises three primary areas: Infrastructure & Operational Support, Database & Application Support, and Datacenter & Infrastructure.

Database & Application Support
UTHealth Houston is seeking a Systems Administrator to join the Database & Application Support team within DCO. This team focuses on clinical, enterprise, and departmental-level application systems design, implementation, and support. Primary responsibilities include server and database administration, cloud operational support, content management system administration, application systems and support, systems integration and automation, business intelligence, and working closely with application owners to help with performance tuning, troubleshooting installations, and upgrades.

Skillsets Required
UTHealth Houston is looking for a System Administrator with a focus on Linux and a well-rounded background in systems and server support.

What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equate to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts, including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Responsible for the day-to-day activities related to system stability, reliability, and security.

Position Key Accountabilities:

• Utilizes appropriate procedures and processes necessary to ensure the safety and integrity of organizational servers, data systems, file structures, computer operating systems and computer system software.
• Installs, maintains, configures, and upgrades UNIX operating systems to improve the reliability, safety and performance of the system.
• Works with Network Security Analyst to ensure security and integrity of computer operating systems and supporting software by detecting hackers and ensuring remote access is encrypted.
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations in conjunction with the Disaster Recovery & Security Analyst.
• Performs basic and intermediate-level shell and kernel programming and testing.
• Conducts studies of projected enhancements in hardware and software and presents recommendations to management.
• Conducts performance measurement and evaluation of the servers to ensure Service Level Agreements (SLA) are met.
• Implements security and disaster recovery according to established standards, policy, and guidelines.
• Participates in all phases of total system planning and in the generation of justifications and specifications for facility requirements and enhancements.
• Implements system software projects.
• Presents technical briefings.
• Performs other duties as assigned.

Certification/Skills:

Required:

Server Administration: Windows Server 2022+, includes installation, configuration, security, and troubleshooting. Both on-prem and cloud support knowledge.

Linux Server Administration: Includes installation, configuration, security, and troubleshooting for on-prem physical and virtual servers, as well as Google Cloud AWS/Azure cloud servers. Experienced in working with Dell Server Hardware.

Client/Server Application support: Backend systems support for client-server applications. Understanding of basic BASH scripting along with web technologies such as IIS, Tomcat, and Apache. Understanding of SSL certificate implementation.

CMS Administration: Proficiency in application framework delivering content management, user management, role-based security, scalable distributed architecture, dashboards, and a range of plugins, APIs, and themes.

Organizational Skills: Ability to understand project methodology and project management. Use of Azure DevOps, Microsoft Teams, SharePoint Online and M365 tools such as Planner.

Communication and Teamwork: Ability to communicate both written and orally to a wide variety of audiences. Must be able to think logically in solving problems and implement workable solutions. Must be able to resolve all problems existing and newly discovered to move the project towards completion. Must be able to work in a team environment and be a self-contributor, meeting all project-related goals.

Candidates should have a broad range of technical capabilities that enable them to handle all aspects of application management and to communicate and discuss technical design issues and problem resolution with Application and System Administrators.
Must be able to work with vendors and clients, both internal to IT and external, to understand needs to scope projects and system environments to satisfy the overall objective of any project.

Availability: UTHealth System Administrators support a variety of mission-critical, 24x7, patient-care-focused systems that must be readily available. To support these systems, scheduled and unscheduled after-hours work is often required. There is also an on-call rotation that has been scheduled months in advance to help triage issues after hours and on holidays.

• Additional skills that would be a plus for this position:
  Experience with version control systems, particularly GitHub and GitLab
• Knowledge of SEO best practices for WordPress sites.
• Knowledge of Secure File Transfer Services, including RSA and PGP-based encryption
• Experience with systems and database cloud support (AWS, Azure, Google): including EC2, RDS, FSX, and DynamoDB exposure.
• Preferred knowledge of PostgreSQL, MySQL Database, as well as Oracle and MS SQL Server.
• Scripting/Programming Technologies: BASH, Python, PHP, PowerShell, .NET, Java, AWS CloudFormation, Terraform, Git
• Knowledge of clinical systems such as EPIC, DICOM Imaging systems, and Digital Dentistry systems.
• Knowledge of monitoring tools such as New Relic, Google Analytics, Dynatrace, Idera SQL Diagnostic Manager, and Monyog for MySQL, as well as SolarWinds - Server and App Monitor, would be a plus.

Minimum Education:

Bachelor's Degree required. Training in information technology required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

1 year in information technology support and systems administration in diverse environments required Experience with the network and server hardware, software and security tools that UTHSC-H has deployed in its information technology infrastructure preferred

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.