Systems Administrator

Required Skills:

• Hands-on M365 / platform admin experience, managing users, permissions, and setup in Microsoft 365 and CRM systems.
• Automation skills (PowerShell + Power Automate) able to script/automate repetitive IT tasks, not just do them manually.
• IT infrastructure basics comfortable with things like VPN, DNS, certificates, and email security settings (SPF/DMARC/DKIM).

Typical Day-to-Day:

• Handle user account setup/removal and access issues across M365, CRM, and identity systems
• Build and maintain automations (PowerShell/Power Automate) for onboarding, offboarding, and routine IT tasks
• Maintain infrastructure health, certificates, VPN, DNS, email security records (SPF/DMARC/DKIM)
• Resolve escalated support tickets and act as the go-to for tricky system issues
• Coordinate with vendors/MSPs on platform configs, integrations, and migrations

Duties and Responsibilities:
Partner with Vendors, Managed Service Providers, and internal IT Teams to successfully execute on the following:

• Enterprise system administration and implementation
• Contribute to the architecture and design of enterprise systems as required under the design authority and direction of the IT Manager.
• Collaborate with the technical teams, business analysts, SMEs, and other business partners as required to implement enterprise business solutions.
• Deploy, automate, and support infrastructure and operational system solutions, such as workflow or configurations.

• User & Application Administration (platform operations and lifecycle management)
• Administer enterprise platforms (CRM, M365, collaboration tools) at the technical and platform configuration level, excluding business logic ownership.
• Administer and configure identity providers in partnership with the IAM Technical Lead (or others enabling IAM), ensuring all configurations follow IAM governance policies, security standards, and access control requirements.
• Execute provisioning and deprovisioning of users and groups within CRM, productivity suites, identity providers, and other enterprise systems in alignment with IAM governance policies.
• Implement and maintain automation for onboarding/offboarding workflows in alignment with IAM-defined lifecycle processes.

IT Infrastructure & Systems Operations (Global or holistic IT environment)

• Perform operational maintenance of IT infrastructure.
• Administer VPN and domain security infrastructure (DNS, SPF, DMARC, DKIM records).
• Identify, retire and remove legacy systems.
• Monitor infrastructure performance and manage certificates within the tenant.
• Manage and maintain the organization's intranet platform (SharePoint)
• Implement monitoring and alerting for infrastructure and enterprise systems.

In addition to the primary duties and responsibilities this role is required to facilitate, enable, and back-up vendors, Managed Service Providers and internal IT teams in the following areas:
User Support and Training

• Support the execution of onboarding/offboarding workflows, device configuration, and VPN access.
• Assist with end-user support, manage internal tickets, resolve outages, and deliver technical assistance for in-office setups and events.
• Maintain IT documentation and hardware inventory.
• Serve as an escalation point for complex system administration issues, including identity, access, and platform configuration, and oversee resolution of operational tickets across enterprise systems.

Vendor and Partner Management

• Provide technical input for vendor integrations and support implementation of approved SaaS solutions under the direction of IT leadership.
• Serve as a technical escalation point for vendors or MSPs to resolve system and platform issues.
• Operationally manage software licensing assignments in alignment with IT leadership oversight.

Qualifications:

• Must be eligible to work legally in the United States.
• Work with multiple entities (internal teams, vendors, users, etc.) simultaneously while resolving complex system issues
• Maintain resilience, positive attitude, and supportive disposition while resolving difficult technical problems with complex decentralized SaaS and Cloud solutions
• Proficiency in automation tools and scripting (MS Power Automate, PowerShell) for user lifecycle, application provisioning, and infrastructure workflows.
• Proven experience administering enterprise platforms (CRM, M365) including user provisioning and lifecycle operations.
• Strong understanding of IT infrastructure operations (Certificate Management, VPN, DNS, SPF/DMARC/DKIM), and cloud hosting environments.
• Excellent documentation and communication skills, with experience maintaining IT knowledge bases and delivering end-user documentation.

Computer/Software Experience:

• Familiarity with enterprise CRM and productivity platforms including basic user provisioning and password reset tasks.
• Exposure to identity and access management tools like Entra ID, with experience configuring SSO/MFA for third-party SaaS applications.
• System Administration of file-sharing and collaboration tools including SharePoint, OneDrive, and Teams.
• Proficiency in automation tools and scripting (PowerShell, MS Power Automate) for system and application lifecycle tasks.
• Hands-on experience with internal ticketing systems and support workflows, including triaging and resolving system issues.
• Understanding of IT infrastructure components such as VPN, DNS, and domain security records (SPF, DMARC, DKIM), with guidance from senior staff.
• Exposure to cloud and web hosting environments like AWS and CMS systems, with opportunities to assist in maintenance and monitoring tasks.
• Experience implementing monitoring and alerting for infrastructure and enterprise systems.
• Understanding of security best practices for enterprise systems and SaaS platforms.

Education/Experience:

• Bachelor's degree (B.A./B.S.) from a four-year college or university preferred; or equivalent combination of education and experience.
• Four to eight years of experience in enterprise systems administration, IT infrastructure operations, or related technical roles.