Systems Administrator

This role provides Tier 2/Tier 3 technical support while administering virtualization, cloud, identity, networking, collaboration, telephony, and endpoint environments. Manage Citrix Cloud / Virtual Apps and Desktops, including virtual desktops, published applications, machine catalogs, images, and user sessions.

JSG is seeking a well-rounded Systems Administrator for an onsite, temp to hire position for our growing hospitality/entertainment client in the Greater Woodland Hills area. 

Position Summary
The System Administrator is responsible for the day-to-day administration, support, and reliability of core IT infrastructure and end-user systems across corporate and remote offices. This role provides Tier 2/Tier 3 technical support while administering virtualization, cloud, identity, networking, collaboration, telephony, and endpoint environments. The ideal candidate combines strong technical skills with excellent customer service, problem-solving, documentation, and project support abilities.

Key Responsibilities

• Provide Tier 2/Tier 3 support, resolving escalated tickets within established SLAs.
• Administer VMware vSphere environments, including ESXi, vCenter, virtual machines, storage, patching, capacity, and performance.
• Manage Citrix Cloud / Virtual Apps and Desktops, including virtual desktops, published applications, machine catalogs, images, and user sessions.
• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and shared mailboxes.
• Manage Active Directory and Microsoft Entra ID, including users, groups, Group Policy, MFA, Conditional Access, and hybrid identity.
• Maintain Windows Server and select Linux environments across on-premises and cloud platforms, including Azure and AWS.
• Administer cloud-based telephony/UCaaS systems, including user provisioning, extensions, call routing, and troubleshooting.
• Support Cisco networking, including switches, routers, wireless, VPN, VLANs, and basic routing and troubleshooting.
• Manage Windows and macOS endpoints and mobile devices using Intune or comparable MDM/UEM platforms.
• Support onboarding/offboarding, equipment provisioning, software deployment, and access management.
• Perform system patching, vulnerability remediation, backup verification, and periodic recovery testing.
• Maintain IT asset, licensing, warranty, and lifecycle records.
• Support meeting-room technology, AV systems, and collaboration platforms.
• Coordinate with vendors and managed service providers on technical issues, procurement, and support.
• Maintain technical documentation, procedures, and knowledge-base articles.
• Partner with Security to support MFA, endpoint protection, encryption, access controls, and security standards.
• Participate in IT projects, infrastructure upgrades, cloud migrations, office moves, and technology rollouts.
• Participate in an after-hours on-call rotation as needed.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, Information Systems, or related field, or equivalent experience.
• 3–5 years of professional system administration or infrastructure support experience beyond Tier 1 Help Desk.
• Hands-on experience with VMware vSphere, Citrix Cloud, Microsoft 365, Active Directory, and Microsoft Entra ID.
• Working knowledge of Azure, AWS, Windows Server, Linux, Cisco networking, VPN, DNS, DHCP, VLANs, and Wi-Fi.
• Experience with endpoint management platforms such as Microsoft Intune and endpoint security tools.
• Experience with cloud telephony/UCaaS platforms and backup/recovery solutions.
• Familiarity with PowerShell scripting and ITSM/ITIL processes.
• Strong troubleshooting, communication, documentation, organizational, and customer-service skills.
• Ability to work effectively with both technical and non-technical users.
• Ability to lift and move IT equipment as required.
• Relevant certifications such as VMware, Microsoft, Cisco, CompTIA, AWS, Citrix, or ITIL are preferred.
• Experience with audiovisual/meeting-room technology is a plus.

Pay Range: $40 - $50 per hour
#D800

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.