Systems Administrator-Assigned

Job Summary

The Systems Administrator - Assigned serves as the primary onsite IT resource for a

designated healthcare client. This individual works from the customer location on a full-time

basis and acts as a trusted extension of both the client organization and Eakes. The role

requires strong communication skills, a sense of urgency, independent decision-making, and

the ability to deliver high-quality technical support and customer service in a healthcare

environment.

Primary Job Duties/Responsibilities

Maintain a full-time onsite presence at the assigned customer location.

Serve as the primary day-to-day IT contact for customer staff and leadership.

Respond to technical issues with urgency and professionalism.

Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic

networking issues.

Document all work accurately within the ticketing system.

Communicate clearly with end users, customer leadership, vendors, and Eakes Managed

IT staff.

Escalate issues to higher-level engineering resources when necessary.

Identify recurring issues and opportunities for operational improvement.

Participate in Eakes meetings, training events, and required team activities.

Assist with workstation deployments, application support, onboarding, offboarding, and

routine IT maintenance.

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

Required Qualifications

2+ years of IT support experience in a help desk, service desk, desktop support, or

managed services environment.

Strong communication and customer service skills.

Ability to work independently with minimal supervision.

Strong organizational, troubleshooting, and time-management skills.

Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint

management, and common business applications.

Ability to prioritize competing requests and maintain a high level of responsiveness.

Preferred Qualifications

Prior experience working in a healthcare or medical environment.

Experience supporting HIPAA-regulated organizations and handling sensitive

information appropriately.

Experience working within an MSP environment.

CompTIA A+, Network+, Microsoft, or comparable certifications.

Experience supporting basic networking, wireless connectivity, and line-of-business

applications.

Other

Ability to be a self-starter and work with a team

Exceptional customer service skills

Excellent interpersonal skills

Creative problem solver

Strong communication skills

Travel as necessary to customer locations

Valid driver's license and good driving record

Ability to lift 60 pounds as needed during workday