Systems Admin / Field Technician — POS, Kiosk & PIN Pad Device Refresh
Contract Position
Location: Remote (configuration & scheduling) + local on-site support in one of the assigned regional markets, in order of preference: 1) Los Angeles, 2) Dallas, 3) Washington, DC, 4) Boston, 5) New York, 6) Kansas City
Terms: Contract, 9/28/2026 through end of year (12/31/2026), with possible extensions
Pay Rate: $40-45/Hr., depending on W2 or 1099, with expense reimbursement for local / regional travel
Position Purpose
This position supports the replacement of older POS terminals, kiosks, and PIN pads across theatre locations. A third-party vendor will handle the physical installation of new devices at each site; this role is responsible for remotely configuring those devices once installed.
In select high-density markets with limited local resource coverage, this role also includes hands-on, on-site installation and configuration support.
Essential Functions & Responsibilities
- Remotely configure POS terminals, kiosks, and PIN pads following physical installation by the third-party install vendor.
- Provide local, on-site installation and configuration support in assigned regional market(s) where coverage is limited.
- Verify POS/kiosk/PIN pad functionality post-install: GUI, peripherals, network connectivity, and payment processing.
- Understand how PIN pads communicate with existing store infrastructure — ports, services, and software involved — to confirm payments are processing correctly after install.
- Troubleshoot configuration, hardware, and software issues related to the device refresh.
- Coordinate scheduling and installation details with the third-party install vendor, internal IT project manager, and on-site theatre staff.
- Use remote view/control tools and pre-written PowerShell/Python scripts to complete device configuration — this is largely a follow-the-script process, not custom scripting.
- Schedule and coordinate on-site visit windows directly with theatre staff, and walk non-technical personnel through what to expect during the install.
- Think on your feet when something doesn't go as planned — troubleshoot in the moment, and know when and how to escalate, including asking the right questions to get it resolved quickly.
- Document issues found during testing: clear description, steps to reproduce, logs, screenshots.
- Travel by car to support installs within the assigned regional market.
Knowledge, Skills & Abilities
Technical Skill Set
- Remote access/support tools — RDP, Dameware, VNC Viewer, or similar
- Remote software deployment to hardware devices; remote support for peripheral/hardware replacement
- Active Directory basics — domain joins, user permissions
- Ability to run pre-written PowerShell/Python scripts and follow documented steps — this is a paint-by-numbers process, not a scripting role. Some light troubleshooting of an existing script may come up occasionally.
- Terminal, PC, and device imaging experience
- Command line troubleshooting and application troubleshooting background supporting end users and field techs
- POS hardware knowledge (e.g., NCR or similar) is a plus
- PIN pad / payment terminal experience — understanding how PIN pads communicate with store infrastructure and validating payment processing post-install
- Kiosk hardware/software experience
Non-Technical Skill Set
- People skills, above all — you'll be going into theatres and working directly with non-technical staff. The technical side largely follows a documented process; the differentiator is someone who can build rapport quickly, put people at ease, and communicate clearly and patiently on-site.
- Scheduling & coordination — comfortable owning the logistics of setting up on-site visits directly with theatre staff and managing your own calendar across a multi-site rollout.
- Thinks on their feet — installs won't always go according to plan. Able to stay calm, troubleshoot in real time, and know when to escalate rather than getting stuck — asking the right diagnostic questions when you do escalate.
- Reliable & dependable — project timelines depend on consistent attendance and follow-through
- Fast learner — able to get up to speed quickly and work independently with strong attention to detail
- Vendor coordination — comfortable managing hand-offs with a third-party install vendor and internal stakeholders
Position Minimum Requirements
- 2–4 years of experience in IT-related positions
- 1–2 years of experience in hardware and software support roles
- Bachelor's degree in business, computer science, or equivalent preferred
Covenant Consulting strives to attract, cultivate and retain exceptional talent. If you feel you are a match for the position, and are interested in a great growth opportunity, we encourage you to contact Shannon.McInnis@Covenant-Consulting.com
Covenant Consulting is a Technology Services Provider offering project-based IT consulting, IT staffing and IT recruiting services. Every partnership reflects our uncompromising commitment to quality and integrity. We have extensive experience and capabilities in project-based consulting, short and long-term staff augmentation, and permanent recruitment. We work with companies of every size, across many industries and have the flexibility to scale solutions to meet our client's specific needs.