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System Technician- Lead

Wide Open West

  • Augusta, Georgia
  • 2 days ago

    Highlights

    Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locator and TDR . Install, set-up, test, maintain, service and repair signal processing equipment, fibers and cables from the head-end to the customer premise.

    Numbers & Facts

    LocationAugusta, Georgia

    Description

    Summary:

    Install, set-up, test, maintain, service and repair signal processing equipment, fibers and cables from the head-end to the customer premise.

    Duties and Responsibilities:

    Essential duties and responsibilities include but are not limited to those listed below:
    • Perform all tasks and responsibilities in a safe and efficient manner
    • Set-up, testing, maintenance and repair of all fiber leading into the Headend
    • Installation, set-up, testing, maintenance and repair of Cable Modem Termination System (CMTS)
    • Perform FCC tests for system proof-of-performance
    • Perform QC and Safety Audits
    • Analyze system performance reports, direct preventive and remedial activities where indicated
    • Assist in the planning, direction, training and evaluation of Broadband Network Technicians
    • Participate in an on-call rotation
    • Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
    • Assure system security by following company procedures
    • Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
    • Provide superior customer service
    • Complete all tasks to WOW! quality standards
    • Represent WOW! in a competent and professional manner to all customers, associates, and outside organizations
    • Maintain professional appearance and behavior at all times
    • Maintain excellent attendance
    • Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
    • Other duties as assigned, which may include cross functional assignments


    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Able to present technical information to a non-technical audience
    • Able to work independently
    • Able to accurately measure distances using tapes and other measuring devices
    • Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locator and TDR
    • Able to prioritize and organize assignments and responsibilities
    • Able to accurately maintain records, logs, reports, work orders, etc.
    • Able to operate office equipment, fax, copier, etc.
    • Able to handle escalations and time-critical issues
    • Able to read street maps and system design prints
    • Able to work flexible hours as required including evenings, weekends and on-call shifts
    • Must have a valid driver's license and good driving record
    • Must have a valid DOT certification, depending on state laws.


    Education/Experience:

    Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associate's degree (or equivalent in training and experience) is preferred.

    Computer Skills:

    Basic computer skills are required including internet and email

    Physical Demands/Working Conditions:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Ability to work while standing most of the time
    • Ability to walk or work over all types of terrain, in all types of weather
    • Ability to carry tools and equipment including gaffs, ladders, tool belts
    • Ability to work in tight spaces while bending, twisting and reaching
    • Ability to climb poles using gaffs hooks and climbing belts
    • Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
    • Ability to differentiate between different sizes and colors of wires
    • Ability to perform work in elevated places (i.e., roofs and utility poles)
    • Ability to use drills, hammers, wr

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