JobID: 8976
Category:
JobSchedule: Full time
Posted Date:
JobShift:
Display Work Location: Tumi DISTRIBUTION
The IT System Support Specialist provides technical support for hardware, software, and network systems across the organization. This role ensures smooth day-to-day IT operations by troubleshooting issues, maintaining systems, and delivering excellent support to end users.
- Provide first and second level technical support for desktops, laptops, printers, mobile devices, and peripherals
- Install, configure, and maintain operating systems, software applications, and hardware
- Diagnose and resolve hardware, software, and network connectivity issues
- Manage user accounts, permissions, and access rights (Active Directory, email systems, etc.)
- Monitor system performance and respond to alerts or outages
- Maintain IT asset inventory and documentation of configurations and procedures
- Support onboarding/offboarding of employees, including equipment setup and account provisioning
- Assist with data backups, disaster recovery procedures, and security patching
- Escalate complex issues to senior IT staff or vendors as needed
- Log and track support tickets through a help desk system, ensuring timely resolution
- Provide basic training and guidance to staff on IT systems and best practices
- Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.