| Location | Hays, TX |
Department of Human Resources Job Title: System Support Specialist Wage/Hour Status: Non-Exempt Reports to: Director of Technology Services Pay Grade: BP02, 230 Days Dept./School: Technology Date Revised: May 2026 Primary Purpose: Provide Tier 1 technical support to technology technicians for district users utilizing a help desk console. Effectively work and support network management and computer maintenance operations, to include work orders, inventory and maintain a productive prioritized workflow. Qualifications: Education/Certification: High school diploma or GED Two years of college or equivalent Valid Texas driver's license Special Knowledge/Skills: Knowledge of computer hardware and software applications Ability to install, maintain, and repair computers and peripherals Ability to install and maintain network cables and hardware Ability to diagnose problems and perform repairs Strong organizational, communication, and interpersonal skills. Familiarity with rostering concepts would be advantageous Experience: Three years of technology working experience or equivalent Major Responsibilities and Duties:
Identify, diagnose, and resolve tier 1 level computer hardware problems for end-users.
Provide end-user support and problem resolution for all district-supported applications including, but not limited to, Active Directory/Network accounts, Outlook/Office 365 Accounts, ClassLink SSO, Frontline, Google Apps, and Classroom rostered digital resources.
Diagnosing and troubleshooting basic network problems related to printers, e-mail, Internet, network access, etc.
Assist users in entering work orders into the technology work order management system.
Assist with onboarding and maintenance of user accounts for faculty, staff, and students.
Assist in keeping the Helpdesk Website updated.
Assist in developing online training videos and instructional materials to support end-users.
Attend training sessions necessary to perform help desk duties successfully.
Assist technology department personnel with creating materials for end-users frequently asked questions (FAQs).
Analyze, resolve, and document network and standalone problems district wide.
Analyze changes and enhancements to software issued by the manufacturer or vendor, and determine impact on existing systems, system designs, programming standards and operating procedures.
Act as a liaison between end-users, technology personnel, and administration.
Assist in the development of policies and procedures regarding technology issues. Hays Consolidated Independent School District
Compile, maintain, and file all physical and computerized reports, records, and other documents required.
Comply with policies established by federal and state law, State Board of Education rules, and local board policy in the area of technology.
Follow district safety protocols and emergency procedures. Supervisory Responsibilities: None Mental Demands/Physical Demands/Environmental Factors: Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching Lifting: Moderate lifting and carrying (up to 44 pounds) Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day. Mental Demands: Work with frequent interruptions; maintain emotional control under stress EEOC Statement: Hays Consolidated I.S.D. will not discriminate against any person in employment or exclude any person from participating in or receiving benefits of any of its activities or programs on any basis prohibited on the bases of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. Positions are extended annually based upon availability of funding. Signature of acknowledgement indicates a receipt of aforementioned information. _ __ Employee Name (please print) Date ___ Employee Signature Badge #