Highlights
The ITOC is responsible for monitoring, maintaining, and supporting the availability, performance, and stability of the production technology environment and serves as the first point of response for operational incidents and technology events, ensuring rapid identification, analysis, escalation, and resolution of issues that could impact business operations. The Analyst monitors enterprise systems and applications, responds to operational alerts and incidents, performs initial troubleshooting and remediation activities, and engages technical Subject Matter Experts when additional expertise is required.
Numbers & Facts
| Location | Pennsylvania |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.jpcpartners.com |
Description
JPC Partners is looking for a System Support Analyst that will work with the IT Operations Center (ITOC). The ITOC is responsible for monitoring, maintaining, and supporting the availability, performance, and stability of the production technology environment and serves as the first point of response for operational incidents and technology events, ensuring rapid identification, analysis, escalation, and resolution of issues that could impact business operations.
The Analyst monitors enterprise systems and applications, responds to operational alerts and incidents, performs initial troubleshooting and remediation activities, and engages technical Subject Matter Experts when additional expertise is required. The Analyst is responsible for maintaining situational awareness of the production environment throughout their shift and providing comprehensive turnover communications to ensure operational continuity between shifts.
Key Responsibilities
The successful candidate is a broadly skilled technology professional with experience across multiple hardware, software, infrastructure, and application domains. The Analyst must demonstrate strong technical troubleshooting, critical thinking, and decision-making skills in a fast-paced operational environment.
Key competencies include:
The Analyst monitors enterprise systems and applications, responds to operational alerts and incidents, performs initial troubleshooting and remediation activities, and engages technical Subject Matter Experts when additional expertise is required. The Analyst is responsible for maintaining situational awareness of the production environment throughout their shift and providing comprehensive turnover communications to ensure operational continuity between shifts.
Key Responsibilities
- Continuously monitor the production technology environment using enterprise monitoring and management tools.
- Identify, analyze, troubleshoot, and resolve operational incidents and technology issues in a timely manner.
- Escalate incidents to appropriate support teams and Subject Matter Experts when necessary, while maintaining ownership and coordination of resolution efforts.
- Execute operational procedures, recovery activities, and corrective actions to restore service and minimize business impact.
- Coordinate with IT support groups, infrastructure teams, application support teams, business stakeholders, and external partners during incident response activities.
- Maintain accurate incident documentation, operational records, and shift logs.
- Communicate system status, incident updates, and operational concerns to leadership and support teams.
- Conduct detailed shift turnover briefings to ensure seamless transition and awareness of ongoing activities, incidents, and risks.
The successful candidate is a broadly skilled technology professional with experience across multiple hardware, software, infrastructure, and application domains. The Analyst must demonstrate strong technical troubleshooting, critical thinking, and decision-making skills in a fast-paced operational environment.
Key competencies include:
- Ability to interpret and assess information from a diverse set of monitoring and management tools.
- Strong analytical and diagnostic skills with the ability to identify root causes and recommend corrective actions.
- Experience responding to and managing production incidents in a mission-critical environment.
- Ability to prioritize multiple activities and make sound decisions during operational events.
- Strong verbal and written communication skills, including the ability to effectively interact with technical teams, business partners, and operational leadership.
- Ability to coordinate and drive collaborative resolution efforts across multiple support groups.
- Commitment to operational excellence, continuous learning, and maintaining awareness of evolving technologies and operational processes.
About Company
JPC Partners
Founded in 2004, JPC Partners has established itself as a premier provider of top talent to employers throughout the Eastern United States from Start-ups to Fortune 500 companies.
Services
Retained Search
When it comes to executive searches, we know how important it is to find a partner who can understand your needs, recruit best-in-class talent, and work collaboratively towards a successful hire. With a deep understanding of our practice areas and solid, collaborative relationships with industry leaders, we drive top performance in the executive recruiting sector, delivering a better experience for both our clients and candidates.
Direct Hire Staffing
Focus on running your business while JPC handles the hiring process for you. We will evaluate the position; source qualified candidates; screen, interview, test and assess each one; and check backgrounds and references – all to ensure you hire a top performer.
Contract Staffing and Contract to Hire Staffing
Our clients can try out an employee on the job for a predetermined period of time, before making a full-time hiring decision. This allows our clients to evaluate the candidate in a true work setting to ensure a great fit.
JPC focuses on providing expert resources for each assignment based on your unique requirements developed through customer collaboration.
JPC is able to attract and retain technology experts and consultants through our sourcing network and data base built on over thirty years of business and information technology contacts including personal and professional referrals. We are able to attract and retain our IT consulting professionals with a compensation model that rewards excellence and places our consultants among the best paid in the industry while pricing our services at very competitive rates that provide value for our clients and keep our staff motivated.
JPC helps our clients place IT talent in the following and other areas:
- CEO / CTOs / CIOs / VPs of IT
- Application and Infrastructure Directors
- Project Managers
- Business Analysts
- Database Administrators
- Technical Writers
- Network Architects and Administrators
- Software QA / Testers
- Systems Architects
- Application Developers
- Application Architects
- Web Developers
- Data Warehousing
- Business Intelligence
- IT Auditors
- Network Engineers
- Programmer Analysts
- Mobile Application Developers
Temporary Staffing
Increase your workforce – without adding to your overhead. With JPC’s temporary staffing solutions, you’ll get the people you need, when you need them, to fill in for short- or long-term projects.