System Services Representative - IDAHO

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You will work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

IBM is seeking a Systems Services Representative based in Oregon to provide on-site installation, maintenance, and repair services for IBM and multi-vendor systems in data center environments. This individual contributor role serves as the primary technical interface between IBM and clients, ensuring the successful delivery of hardware, software, and operational support services.

Key Responsibilities:

• Install, maintain, troubleshoot, and repair IBM and multi-vendor hardware, software, networking, storage, and operating systems.
• Support IBM zSeries Servers, IBM Power Servers, IBM Storage Products, multi-vendor Intel servers, networking equipment, and storage solutions.
• Coordinate hardware and software support activities and deliver operational services based on client requirements.
• Provide technical guidance to clients regarding preventive maintenance, system configuration, operational best practices, and environmental factors that may affect system performance.
• Perform system assurance activities, systems-level problem determination, equipment discontinuance, and relocation of IBM and non-IBM products.
• Ensure a high level of client satisfaction through effective service delivery, technical support, and operational excellence.
• Act as the lead IBM technical representative during critical situations, managing issues through resolution and maintaining clear communication with clients.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Key Requirements:

• Must own a reliable vehicle and hold a valid driver's license.
• This is a field-based/mobile position requiring frequent travel by car to client sites throughout Idaho.
• Ability to travel after hours, on weekends, and occasionally out of state to support clients and team members.
• Successful completion of client-required background verification checks may be necessary to gain access to customer facilities. Failure to meet required screening standards may impact continued eligibility to support client accounts.
• Candidates may be required to obtain security clearance based on client needs. Failure to meet the required screening standards may affect continued eligibility to support client accounts.

Primary Responsibilities:

• Install and configure new IT hardware at customer locations.
• Troubleshoot, repair, and maintain equipment from manufacturers including Lexmark, Lenovo, EverPure, Dell, Cisco, NetApp, Teradata, Apple, and others.
• Perform hardware maintenance, upgrades, and component replacements.
• Restore systems to full operational status following hardware failures.
• Work directly with customers to diagnose and resolve technical issues.
• Coordinate with remote support teams and escalation centers to ensure timely issue resolution.
• Manage service calls, documentation, and customer communications.
• Maintain required technical certifications and complete ongoing training.

Preferred technical and professional experience

• Knowledge of IT Service Delivery. Understanding of technical support strategy and ability to advocate for IBM's technical support vision.
• Cisco Certification
• COM-TIA Certification (hardware)

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.