System Service Representative - Knoxville TN

In this role, you'll be more than a technician, you'll be a trusted advisor and the face of IBM in the field. You'll work directly with clients to install, maintain, troubleshoot, and repair critical IT infrastructure while ensuring exceptional service delivery and customer satisfaction.

What You'll Do

As an IBM Systems Services Representative, you'll play a vital role in keeping our clients' environments running smoothly and efficiently. Your responsibilities will include:

• Serving as the primary technical point of contact for customers, coordinating hardware and software support activities.
• Diagnosing and resolving complex server and infrastructure issues across multi-vendor environments.
• Providing expert guidance on preventive maintenance, system configuration, operational best practices, and environmental conditions that impact performance.
• Managing critical situations from start to resolution, ensuring minimal disruption to client operations.
• Performing installations, upgrades, relocations, system assurance activities, and equipment decommissioning for IBM and non-IBM technologies.
• Traveling throughout your assigned territory to provide on-site support and deliver a world-class customer experience.

What We're Looking For

We're seeking an experienced field engineer or data center professional who thrives in a customer-facing environment and has a passion for technology.

Preferred experience includes:

• Server repair and hardware troubleshooting
• Data center operations and support
• Enterprise break/fix services
• Root cause analysis and problem determination
• Customer-facing technical support

Experience supporting technologies from the following vendors is highly valued:

• HPE / HP
• Dell
• Lenovo
• Cisco
• Sun Microsystems
• Teradata
• Lexmark
• Other x86-based server platforms

Why IBM?

At IBM Technical Lifecycle Services (TLS), you'll join a team known for delivering industry-leading support to some of the world's most critical IT environments. We're passionate about customer success, technical excellence, and helping our employees grow their careers.

When you join IBM, you'll benefit from:

The opportunity to work with cutting-edge enterprise technology

A collaborative, high-performing team environment

Industry-leading training and skills development programs

Career growth opportunities within a globally recognized technology leader

The chance to make a direct impact on client success every day

Additional Requirements

• Valid driver's license required
• Reliable personal vehicle required
• Ability to travel regularly throughout the Knoxville service area

Be the Expert Our Clients Depend On

If you enjoy working independently, solving technical challenges, and being the trusted professional customers rely on to keep their infrastructure running at its best, we want to hear from you.

Join IBM and help deliver the service excellence that keeps businesses running.