System Retail Director - RWJBH

Job Description

The System Director of Retail for a large health system plans, administers and directs multiple managers and their activities related to retail and catering operations, including cash management and reporting processes.  Need to ensure compliance with the standards established by Aramark Healthcare, regulatory agencies and client.  Leads retail staff.  Establishes and maintains effective working relationships with other departments to provide a unified retail experience for customers.  Level of impact is within own operation. Aramark Healthcare is searching for a Retail Food Service Director to oversee multiple retail locations for large Healthcare System in New Jersey.

Job Responsibilities

• Key Responsibilities
• Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal merchandise quality and service.
• Drives customer satisfaction and maintains client relationships through rounding.
• Ensures compliance to sanitation, and general workplace safety standards.
• Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Retail Supervisors and/or front line staff regarding retail operations, including cash handling, merchandising, product presentation, quality and cost control.
• Develops and implements retail services plan to improve service, quality and profitability of service areas.
• Utilize customer feedback to respond to customer needs and to improve retail services.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for the Retail Managers, Supervisors and/or front line staff, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
• Develops operational component forecasts and is able to explain variances. Responsible for components accounting functions.
• Responsible for scheduling and managing food service activities in compliance with Aramark Healthcare food service systems, including cash handling, merchandising, food presentation, quality and cost control

Qualifications

• Requires a Bachelors Degree, MBA preferred.
• Requires multi-site Retail Food management experience. The Director will cover multiple locations including cafes, coffee shops/bistros, and convenience locations.
• Requires a minimum 6 years management experience, to include management of staff, in a large food service operation preferably in the healthcare industry.
• Requires working knowledge of food safety, sanitation, and general workplace safety standards; knowledge of Health Department requirements a plus.
• Ability to supervise, staff, train and conduct applicable rounding, and manage the performance of the department staff to include front-line employees regarding retail operations, (cash handling, merchandising, food presentation, quality and cost control).
• Ability to deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service.
• Ability to provide a high level of customer service is critical to the success in this role.
• Must be proficient with MS Office applications
• Ability to communicate (both verbal and written) effectively with clients, customers, managers and support staff.
• Position requires the ability to work with confidential employee, client and Aramark information

Compensation Data

OMPENSATION: The salary range for this position is $110,000 to $120,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.