System Engineer - Intune AD Admin

Job Title: System Engineer - Intune AD Admin

Location: Atlanta, Georgia (Hybrid)

Duration: 7 Months

Employment Type: Contract

We are hiring for the role of System Engineer - Intune AD Admin. Below are the key details:

Role Overview

Provide maintenance, configuration, and reliable operation of endpoint and mobile architecture systems, primarily MS Intune, Azure AD, and MS Endpoint Configuration Manager. Research emerging technologies and develop road maps for end-user support systems while proactively resolving system issues to minimize disruptions and outages.

Key Responsibilities

• Build and deliver application packages for Intune Endpoint Manager.

• Manage and coordinate urgent and complicated support issues.

• Act as an escalation point for all requests and incidents regarding endpoint devices; administer and manage mobile devices and laptops.

• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.

• Administer Azure and Azure Admin portal.

• Train, coach, and mentor support staff; build, edit, publish, and document training materials, including instructional video documentation.

• Provide data and reporting of KPIs and trends on a weekly, monthly, and ad-hoc basis.

• Maintain an effective framework for managing and improving customer IT support; advise management on escalated incidents and trending patterns, recommending appropriate solutions and enhancements.

Required Skills & Experience

• 3 years of progressively responsible, professional-level analyst and systems experience in a large-scale Information Technology environment (or equivalent combined education/experience).

• Hands-on experience with Intune Endpoint Management, Azure Microsoft Entra ID, Azure Administration, and Active Directory.

• 3 years of experience providing maintenance, configuration, and reliable operation of MS Intune, Azure AD, and MS Endpoint Configuration Manager.

• 3 years of experience supporting, installing, and troubleshooting M365 mainstream products (including Microsoft Teams, Teams Premium, and New Outlook).

• 3 years of experience supporting, installing, and troubleshooting Microsoft Intune and Endpoint Configuration Manager.

• 3 years of experience with Windows 10/11, Windows Server 2012 2019, M365, Microsoft Azure, and Microsoft Teams.

• 3 years of experience supporting computer peripherals, network copiers, and video conference equipment.

Preferred Skills

• Proficiency in PowerShell scripting.

• Strong troubleshooting skills across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms.

• Working knowledge of network routing and connectivity (Ethernet and Wi-Fi) and network topology.

• Experience with ServiceNow ticketing systems (San Diego or later version).

• Experience with security management, patch management, and operating system diagnostics.

• Experience with M365 Copilot, Copilot Chat, and Teams Administration.

• Understanding of daily IT operations, inventory management principles, and knowledge-base documentation.

Education

• Bachelor's Degree in a related field (or an equivalent combination of education and experience sufficient to successfully perform the essential duties).