Note: Travel Requirements - Clean driving record over the past 7 years required.
* Mobility: Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%.
* Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.
Essential Functions and Responsibilities
* Regional Technical Support & Coordination (35%)
*
* No overnight travel required
*
*
* Endpoint Management & Automation (25%)
*
*
*
* Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell
* Application & Productivity Support (20%)
*
*
*
* Network Infrastructure & Connectivity (10%)
* Cisco and Meraki
*
*
* Administration & Compliance (10%)
*
*
* PRN - infrequent
Requirements
* Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
* Availability: Participation in an on-call rotation as necessary to support critical business functions.
* Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
* Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
* Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
* Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
* ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.