Apple Macs, Apple iMac, Asset Management, Customer Support/Service, Desktop PC, Diagnostics Solutions/Software, Hardware Administration, Hardware Installation, Help Desk, Identify Issues, Laptop PC, Logistics Management, Manufacturing, Mobile Applications, OEM (Original Equipment Manufacturer), On Site Support, Printers, Smartphones, Software Configuration Management, Software Installation, Software Licenses, Systems Administration/Management, Technical Leadership
Hardware IMAC Support:
o Troubleshoot, diagnose and resolve the tickets which
required onsite support
o Coordinate within Vendor and Level 3 support team, Level
2 Backline and Service Desk teams for ticket resolution
o Schedule Supported Device installation, Software
and Hardware activity with End User at their convenience in order to
minimize disruption
o Participate in war room during major incidents
o Manage any end-user service requests (e.g. desktop,
mobile) which require local interaction
o Support end users devices (Desktop / Laptops,
Mac, Smartphones, Tablets, printers)
o Collect hardware as part of user's leavers process
- Asset
Management:
o Maintain asset register including hardware and software
o Alert Customer in case of licensing issue (Software)
o Manage non-standard intervention / software installation
o PC and other devices logistics Management
- Software
IMAC and configuration
o Resolve break-fix incidents, either by own intervention
or requesting and coordinating technical service by OEM vendor
o Perform Soft IMAC, Image loading where this cannot
be executed remotely
o Software deployment on end user devices
o Deployment of mobile apps
- Meeting room
support and conference room devices
- Printers & Laboratory and
manufacturing devices
- Support to Organizational Events
- Customer 3rd Party Support and
Co-ordination
- Perform remote troubleshooting
through diagnostic techniques and pertinent questions
Salary Range:$65,000 - $95,000 a year
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Tata Consultancy Services Ltd