Hardware IMAC Support:
o Troubleshoot, diagnose and resolve the tickets which
required onsite support
o Coordinate within Vendor and Level 3 support team, Level
2 Backline and Service Desk teams for ticket resolution
o Schedule Supported Device installation, Software
and Hardware activity with End User at their convenience in order to
minimize disruption
o Participate in war room during major incidents
o Manage any end-user service requests (e.g. desktop,
mobile) which require local interaction
o Support end users devices (Desktop / Laptops,
Mac, Smartphones, Tablets, printers)
o Collect hardware as part of user's leavers process
- Asset
Management:
o Maintain asset register including hardware and software
o Alert Customer in case of licensing issue (Software)
o Manage non-standard intervention / software installation
o PC and other devices logistics Management
- Software
IMAC and configuration
o Resolve break-fix incidents, either by own intervention
or requesting and coordinating technical service by OEM vendor
o Perform Soft IMAC, Image loading where this cannot
be executed remotely
o Software deployment on end user devices
o Deployment of mobile apps
- Meeting room
support and conference room devices
- Printers & Laboratory and
manufacturing devices
- Support to Organizational Events
- Customer 3rd Party Support and
Co-ordination
- Perform remote troubleshooting
through diagnostic techniques and pertinent questions
Salary Range:$65,000 - $95,000 a year
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