System Administrator L3

Job Title: System Administrator L3

JOB RESPONSIBILITIES

• Resolve escalated iOS/iPadOS and Android device issues: enrollment, compliance, apps and connectivity
• Manage Intune and Apple Business Manager configuration, policies, groups and device actions
• Package, deploy, configure and maintain mobile apps (public, private and line-of-business)
• Test new OS, app and firmware releases, and lead readiness and staged rollouts for major OS updates
• Configure and stage rugged Android handheld devices
• Coordinate with vendors and application teams on support cases, testing, releases and license renewals
• Run inventory, compliance and license reports, and drive remediation
• Renew Apple certificates and tokens (APNs, ADE, VPP)
• Implement changes through ServiceNow change management
• Maintain runbooks, knowledge articles and status reporting

WHAT WILL THE PERSON BE WORKING ON

Engineer and support the enterprise mobile device platform in Microsoft Intune, covering company iPhones and iPads and rugged Android handheld scanners used across manufacturing and distribution sites. The role keeps devices enrolled, secure, compliant and able to run business applications. It covers:

• Platform configuration
• Mobile app lifecycle management
• OS release readiness
• Level 3 troubleshooting
• Day-to-day management of mobile technology vendors and app providers

WANTS

• 5+ years of mobile device management experience, including 3+ years administering Microsoft Intune for iOS/iPadOS and Android
• Strong knowledge of Apple Business Manager: Automated Device Enrollment, Apps and Books (VPP), supervised devices, Declarative Device Management and kiosk mode
• Experience with Android Enterprise dedicated devices and rugged handheld scanners (Zebra StageNow, OEMConfig and DataWedge preferred)
• Mobile app management experience: packaging, deployment, app configuration policies, app protection policies (MAM), Managed Google Play private apps and app lifecycle (new)
• Vendor management experience: support case escalation, coordinating vendor testing and releases, tracking SLAs, and supporting license renewals (new)
• Working knowledge of Entra ID, Conditional Access, certificate-based Wi-Fi and mobile SSO
• PowerShell or Microsoft Graph scripting for reporting and automation
• ServiceNow and ITIL change management experience
• Strong troubleshooting, documentation and communication skills; able to work independently
• Manufacturing or warehouse environment experience a plus
• Certifications preferred: Microsoft MD-102, Apple Deployment and Management, Zebra, ITIL 4 Foundation
• BA/BS in Information Systems, Computer Science or a related field, or equivalent experience