JMARK Business Solutions Inc. is looking to add a System Administrator I - Onsite Resource to our team to be the onsite IT resource in Springfield, MO for one of our Law Firm Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.
If you are looking for a Full-Time position with amazing benefits that will challenge you and help you grow your IT skills, we need to talk to you.
Functions and Responsibilities
Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.
- Responds to IT requests through calls, emails, and tickets
- Assist team members with resolving IT issues.
- Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
- Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
- Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
- Utilize de-escalation skills and escalate cases when necessary to IT support provider.
- Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
- Assist in developing systems and procedures to deliver quality service to end users.
- Update job knowledge by participating in educational opportunities.
- Other duties as assigned.
Education/Experience
- Minimum of two years working in a technical operating capacity
- Previous experience working on help desk tickets or desktop support preferred
- Experience handling IT in a Legal/Regulated related environment preferred
- Previous Window Server experience is a plus
- Previous Active Directory experience preferred
- Experience with Pro Law is a plus
- High School graduate or equivalent required
Knowledge/Skills
- Excellent organizational and analytical skills
- Understanding of and adherence to all data and physical security and confidentiality policies and procedures
- Exceptional customer service skills
Other Requirements
Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.