System Administrator I

Details:

Who we are:

For 35+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Participates in the planning, deployment and ongoing support for systems and applications used by the organization, including technical problem analysis and resolution, and provides support via issue escalation.
• Record, track and report on all issues and requests with detailed technical documentation on the actions taken and final resolution.
• Maintain systems and applications efficiency.
• Troubleshoot problems reported by users and others in IT.
• Maintain network and system security.
• Identify user needs.
• Assist with maintenance of servers, desktop computers, printers, routers, switches, firewalls, personal digital assistants, software deployment, security updates and patches.