JOB SUMMARY:
Under direction of the NOC Shift Supervisor, this role is responsible for design, provision, installation/configuration, operation, and maintenance of network hardware and software and related infrastructure. This person is expected to be support multiple projects for traditional and converged data center network technologies. In addition to day-to-day Network responsibilities, this role will also input to network architecture to ensure appropriate technology strategy to meet business requirements. This individual must have the ability to interact with distributed engineers, customers, and all levels of senior executive staff.
Essential RESPONSIBILITIES and ACCOUNTABILITIES:
- Perform routine and regularly scheduled maintenance and monitoring tasks.
- Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various network technologies from multiple vendors.
- Plan and execute network device patch updates or software upgrades.
- Support and respond to service outages or other incidents.
- Work with senior technical team members and vendors to perform root cause analysis and problem resolution.
- Ensure user tickets and monitoring alerts are handled as per defined SLA's.
- Ensure that daily assigned tickets are updated frequently and communicated to both internal and external parties.
- Maintaining system documentation and infrastructure drawings.
- Review logs assuring optimal performance.
- Performs other duties and responsibilities as assigned by Quest NOC Management team.
JOB SPECIFICATIONS - Knowledge & Skills:
- General understanding of network tools (TCP/IP, SNMP, NetFlow, ping, tracert, tracemon, NetMon, etc.)
- Experience with working on current industry network vendor platforms (Cisco, Palo Alto, HP, etc.)
- Knowledge with Enterprise WAN technologies/protocols leveraging Cisco ASR and ISR routers.
- General understanding of routing and switching configuration and troubleshooting.
- General understanding of network security devices (Firewalls, VPN)
- General understanding of server and network connectivity and configuration requirements.
- General understanding of interpreting networking designs.
- General understanding of network security Intrusion Detection and Prevention (Preferably Cisco Firepower and Palo Alto strongly preferred).
- Analytical and problem-solving skills.
- Strong customer focus and ability to manage customer expectations.
- Collaborative personality with excellent communication and presentation skills with ability to interact effectively with all levels in the organization.
- Motivated and strong work ethic and ability to work independently.
Wages and Benefits:
- This is a FT, Non-Exempt position. Pay is DOE, $30-40/Hour based on familiarity with information technology service management
Disclaimer:
Applicant must successfully complete company background check including DMV as well as pre-employment & a drug screen screening. Incumbent may be asked to perform other duties as required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
Equal Opportunity Employer – Minorities, Women, Disabled and Veterans are encouraged to apply.
About Quest:
Quest is a worldwide leader in technology management offering a portfolio of professional, cloud, and managed services. Either on-site or from one of over two dozen secure global service delivery centers, Quest offers Cloud, Disaster Recovery, Security, Network, Server Management and IT Staffing Solutions. QuestFlex®, a unique and flexible service level agreement, provides Quest's customizable services and solutions based on clients' requirements. For more information, please visit our website at: http://www.questsys.com/.