System Admin

Location: Hybrid - 2 Hammond Drive, Belgrade, ME 04917

Job Description:

• Install, configure, and support IT Infrastructure according to HLC Standards including: Servers, Firewalls, Switches and other devices.
• Adheres to HLC and IT policies and best practices, providing strategic recommendations, as necessary.
• Maintain systems including customization, configuration, patching, installation, and testing.
• Troubleshoot hardware and software errors by performing diagnostic testing. Coordinate with other IT team members and vendors as necessary.
• Create and maintain accurate documentation of systems, problems and solutions appropriately.
• Assists with managing and monitoring of system and application alerts. Responds as need to resolve issues.
• Perform backup operations and implement appropriate processes for data protection and disaster recovery.
• Perform other work-related duties as assigned.
• Provide support of assigned systems through troubleshooting and resolving hardware/software, and connectivity problems.
• Collaborate with IT staff to ensure issues related to assigned systems are communicated appropriately.

Requirements

• 6 years of experience with IT maintenance and technical support required
• Associate degree (or higher), preferred.
• Experience managing and supporting enterprise technology solutions.
• Experience with O365, Windows Server, VMWare ESX, Azure, Intune, and SQL Server.
• Strong understanding of Firewall, WAN, LAN, and WLAN technologies.
• Asset management, deploying, implementing, and managing 3rd party antivirus/anti-malware software.
• Experience with scripting languages.
• Knowledge of Cybersecurity and FortiGate preferred.
• Ability to travel to other sites and work after hours when needed.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Apply critical thinking skills to solve business problems.

Which Product(s), Platform(s), or Client Segment will this person be working on?
On prem systems, Azure cloud, VMWare, Networking, routing and switching. Helping Sr Systems Engineer and Network Engineer. This role will be a bridge between IT and Helpdesk.

Top 5 Required Skills (Must-Have / Non-Negotiable)

• 6+ years of experience with IT maintenance and technical support required
• Experience managing and supporting enterprise technology solutions.
• Experience with O365, Windows Server, VMWare ESX, Azure, Intune, and SQL Server.
• Strong understanding of Firewall, WAN, LAN, and WLAN technologies.

Manager Expectations / Culture
They are looking for someone who:

• Isnt overly opinionated
• laughs a lot
• needs to be a multitool with a wide general knowledge