Job Purpose:
Responsible for supporting business needs by directing incoming calls and emails to the appropriate person.
Essential Functions:
- Answers all phone calls and directs to appropriate person.
- Acknowledges purchase order emails and forwards to appropriate person(s).
- Processes daily reports and distributes.
- Responsible for maintaining inventory of office supplies.
- Responsible for maintaining inventory of samples, literature and small parts.
- Distributes mail.
- Processes purchase order for order entry and proofing.
- Prints invoices as requested by customer.
- Assist CSR with production checks.
- Maintains company phone list and distributes.
- Meeting coordinator for department managers.
- Liaison between IT department and copier leasing agent.
- Performs other duties as assigned.
Required Qualifications:
- A minimum of a high school diploma or equivalent is preferred.
- At least three years prior experience in customer service is preferred.
- Must have good communication and mathematical skills and good analytical abilities.
- Be proficient in 10-key.
- Prefer 45 WPM.
- Must have basic computer skills and be proficient in Microsoft Windows.
- Must have knowledge and proficient use of applicable office-related equipment.
Physical Requirements:
Must be able to use a computer, 10-key, telephone, facsimile machine, and typewriter. Will be required to sit and perform computer work for a minimum of 8 hours per day. Frequent motion of hand, wrist, and fingers due to typing and data entry strokes, writing and phone handling on a daily basis.