Switchboard Operator

Position Reports To : Contact Center Manager Essential Functions: Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. Working Conditions: In an office with co-workers where you are seated in a cubicle and your interactions with patients and clinical staff members are via telephone and other means of acceptable contact.

Salary Range: $17.13 - $26.45 Overview:

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

 

Pool Employees of Confluence Health receive a range of benefits in addition to compensation.

• Retirement Plan
• Pool Differential
• Sick Leave
• Shift Differential
• Employee Assistance Program

For more information on our Benefits & Perks, click here!

Summary: Essential Functions:

1. Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
2. Handles emergency calls in a timely and effective manner in a fast paced environment.
3. Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
4. Appropriately manages multiple modes of communication, including but not limited to: e-mail, telephones, pagers and overhead paging.
5. Revises on-call schedules for Clinical and Ancillary Departments.
6. Updates communications database.
7. May train to scan patient records directly into our EMR.
8. Other duties as assigned.

Qualifications:

• High level of phone and customer service experience.
• Basic computer skills.
• Able to read, write and communicate in English.

• Previous phone operating or dispatching experience.
• Able to read, write and communicate in English and Spanish.
• High School diploma or equivalent (GED).

Physical/Sensory Demands:

• Walking – O
• Sitting/Standing - C
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - F
• Repetitive Movement - C

• In an office with co-workers where you are seated in a cubicle and your interactions with patients and clinical staff members are via telephone and other means of acceptable contact.

• FLSA: Non-exempt
• Hourly/Salary: Hourly

• Unprotected Heights – No
• Heat – No
• Cold – No
• Mechanical Hazards – No
• Hazardous Substances – No
• Blood Borne Pathogens Exposure Potential – No
• Lighting – No
• Noise – Yes
• Ionizing/Non-Ionizing Radiation – No
• Infectious Diseases – No