Highlights
Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources.
Numbers & Facts
| Location | Washington, DC |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Year Founded | 2013 |
| Website | https://jobs.saic.com/ |
Description
Switchboard Operator
Job ID: 2617120
Location: Washington, DC, United States
Date Posted: Sep 22, 2026
Category: Customer Support
Subcategory: Call Center Support
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
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Job Description
Description
Position Overview
SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.
Switchboard Operator Duties and Responsibilities
Answer Incoming Calls
Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
Research the DOT intranet and/or internet to assist with providing the caller with information
Clerical Tasks
Record calls daily in spreadsheet
Research, collect, and verify Switchboard Directory information for customers and DOT personnel
Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
Train new staff
Qualifications
Required Experience:
- High school diploma and 2 years of working experience required
- Must have 1 year of experience providing customer service support in a business organization
- Excellent phone skills
- Top-notch communication and listening skills
- Basic computer proficiency
- Experience in a customer service role (preferred)
- Must possess a High School Diploma
- Degree may be substituted with 2 additional years of related experience
- Must be able to obtain a Public Trust Clearance
- U.S. citizenship required
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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About Company
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.