Switchboard Operator

Job Summary Occupation: Switchboard Operator Specialty: Communications Salary: $19.28$27.95/hour Working Hours:40 hours/week Shifts: Varies On-Call: No Degree Required: High school diploma or equivalent Position Type: Full Time Work Environment: Hospital Location: 93555, Ridgecrest, California, United States Visa Sponsorship: No Job Description Werelooking for a Switchboard Operator who is ready to support clear, professional communication throughout Ridgecrest Regional Hospital. In this role,youlloperatethe hospital telephone system, relay incoming, outgoing, interoffice, and interdepartmental calls,initiateemergency code calls when needed, andassistpatients, visitors, and staff by directing them to theappropriate areaor individual. Youllalso create the daily EMTALA Call List, perform cashiering functions,assistwith miscellaneous hospital communication and clerical duties, and complete tasks assigned by the Department Manager, Department Assistant Manager, and Lead PBX Operator. Key Responsibilities Operate the hospital telephone system and relay incoming, outgoing, interoffice, and interdepartmental calls. Call emergency codes wheninitiated. Create the EMTALA Call List daily. Perform cashiering functions and miscellaneous hospital communication and clerical duties. Greet patients, visitors, and staff,determinetheir needs, and direct them to theappropriate areaor individual. Complete tasks assigned by the Department Manager, Department Assistant Manager, and Lead PBX Operator. Collaborative Teamwork This role involves working closely with our team to deliver effective, patient- and mission-focused services and contribute to a supportive and collaborative work environment. Qualifications High school graduate or equivalent. Ability to read, write, understand, and communicate effectively in the English language. Knowledge of office organization and basic clerical skills, including experience with computer terminals, computer systems, and PC Windows software. Experience using telephone systems and performing cashiering functions preferred. Demonstrated maturity, careful judgment, and ability to manage stressful situations. One year of experience as a telephone operator, receptionist, or in a related field preferred. Customer service experiencerequired. Ability to work independently and complete tasks with minimal supervision. Ability todemonstratematurity, careful judgment, and critical decision-making whilemaintainingappropriate standardsof behavior and conduct. Maintains professionalism anddemonstratescommon courtesy. Works well with coworkers and other departments. Must be able to put into practice Service Excellence skills with our patients, families, coworkers, and community. Benefits Youll Enjoy Medical, Dental, Vision 403B with Employer Match Life Insurance Flex Spending Health Care Dependent Care Employee Assistance Program Gym Membership Reimbursement Sick and Vacation Time RRH Earn-To-Learn Program Welcome To RRH Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and acomprehensive network of servicessupported by more than 860 employees. Our organizationoperatesfive primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilitiesallowing RRH to deliver coordinated, high-quality care across the continuum. RRH received the American Medical AssociationsJoy in Medicine Awardin both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH alsomaintainsan establishedphysicianwell-being program. Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our communitys health and the well-being of those who care for them. About Ridgecrest Ridgecrest is a family-friendly community of 38,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe,itsbeen voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia NationalForestand Death Valley. Learn moreAbout Ridgecrestand theOutdoor Activitiesaround it.